[Hiring] Salesforce Business Analyst @Cherokee Federal

Role Description

As Salesforce Business Analyst at Cherokee Federal, you'll help turn what our federal customers need into clear, buildable Salesforce solutions as well as validate the solution to ensure customer satisfaction.

Qualifications

• 1 to 2 years of experience as a business analyst, Salesforce admin, quality assurance, or in a similar role
• Hands-on familiarity with Salesforce, including standard objects, reports, dashboards, and basic declarative configuration
• Experience writing user stories or requirements documentation
• Experience testing Salesforce solutions and documenting test steps, scripts, and outcomes
• Understanding of Agile or Scrum ways of working
• U.S. Citizenship
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods
• Must pass pre-employment qualifications of Cherokee Federal

Requirements

• Join requirements gathering sessions with customers and help capture business needs, pain points, and goals
• Write clear user stories with acceptance criteria that developers can build from
• Document current state and future state process flows using tools like Lucidchart or Visio
• Help map business requirements to Salesforce functionality, including objects, fields, page layouts, and Flows
• Declaratively configure the solution, making sure acceptance criteria is met and client signs off on each piece of work
• Support user acceptance testing by writing test scripts, running tests, and logging defects
• Maintain requirements traceability so every story ties back to a customer need
• Help prepare training materials, user guides, and release notes for end users
• Assist with data mapping and validation during data migration efforts
• Take part in Agile ceremonies, including sprint planning, backlog refinement, standups, and demos
• Keep backlog items organized and up to date in Jira, Azure DevOps, or similar tools
• Validate requirements and solution designs through walkthroughs, prototypes, iterative stakeholder feedback, and solution demonstrations
• Coordinate and support User Acceptance Testing (UAT), including test-scenario development, execution support, defect triage, stakeholder communications, and final sign-off
• Contribute to change-management activities, including user documentation, training materials, stakeholder communications, executive-ready summaries, and decision-support briefings
• Present formal and informal oral and written briefings to government managers and senior stakeholders
• Perform other job-related duties as assigned

Benefits

• Salary Range: $100,000 – $120,000
• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection