[Hiring] Salesforce Business Analyst @VXForward

Role Description

Join our innovative team and help us in shaping the future of Technology!

• Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce.
• Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.
• Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy.
• AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints.
• Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants.

Qualifications

• Clearance: Must hold an active IRS MBI or Public Trust clearance.
• Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows.
• Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within the Agentforce framework.
• Certifications:
  • Required: Salesforce Certified Business Analyst.
  • Required: Salesforce Certified Agentforce Specialist.
• Strong understanding of Salesforce Data Cloud: How data feeds the Agent.
• Expertise in Salesforce Flow: The "Actions" the Agent will execute.
• Proficiency in: Jira, Confluence, and Lucidchart for requirement tracking and visualization.
• Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership.

Benefits

• Exciting Projects, Meaningful Impact
• Continuous Learning and Growth
• State-of-the-Art Technologies
• Collaborative Team Environment
• Make a Real Difference
• Work-Life Balance

Company Description

VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries.

VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This is a remote position.