[Hiring] Principal Relationship Management and Business Development Manager @Capital One

Role Description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team International Markets - Americas team. In this hands-on individual contributor role, you will support day-to-day partner operations and coordinate directly with regional Acquiring and Payment Enablement, and Merchants partners to maintain and grow Discover Network acceptance in the Caribbean & Central America. You will focus on account coordination, pipeline tracking, merchant acceptance monitoring, and operational execution for regional Network Participants.

Key Responsibilities:

• Account Coordination & Partner Support:
  • Serve as the primary operational contact for assigned acquiring and enablement partners.
  • Support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Tactical Pipeline Execution:
  • Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets.
• Territory Planning & Prospecting:
  • Work with manager to develop territory/prospect plan.
  • Engage processor partners to develop prospect and lead generation.
• Acceptance Monitoring & Reporting:
  • Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance.
• Event Support & Representation:
  • Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads.
• Partner Performance Tracking:
  • Review routine partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks to team leadership.
• Contract Administration:
  • Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts.
• Vertical Acceptance Support:
  • Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
• Lead Generation & Research:
  • Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels.
• Implementation & Launch Support:
  • Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets.
• Compliance & Governance:
  • Ensure all partner onboarding and ongoing account activities comply with Anti-Money Laundering (AML), KYC, and Enhanced Due Diligence (EDD) standards.
• Market Tracking:
  • Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members.
• Core Competencies & Execution:
  • Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners.
• Travel:
  • Willingness and ability to travel up to 30–40% of the time across the region.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry.

Requirements

• Bachelor’s Degree (Preferred).
• 5+ years of experience in payment network operations, merchant acquiring or fintech partner management (Preferred).
• Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics (Preferred).
• Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting (Preferred).
• Fluent in Spanish and English (Preferred).

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).