[Hiring] Principal Business Analyst @Majesco

Role Description

Majesco is seeking a Principal Business Analyst with deep knowledge of the Life Insurance domain for the North American Life & Annuity product line. As Principal Business Analyst, you will be responsible for setting the direction, standards and best practices for business analysis across the L&A product line, and for leading a team of Business Analysts / Principal BAs / Product Owners to deliver high‑quality, end‑to‑end solutions.

• Own and drive the Business Analysis strategy for the L&A product line, aligning with Product Management, Architecture, Engineering and Delivery leadership on vision, roadmap and execution priorities.
• Work closely with Product Management to translate the vision, strategy and high-level product roadmap into tangible, end‑to‑end User Acceptance Journeys and Test Cases from Policy to Claims that achieve the business goals of the product.
• Lead and mentor a team of business consultants, business analysts and subject matter experts, ensuring that each journey is detailed with a strong focus on:
  • Business users and how they service their customers
  • Varying landscapes at each insurance carrier
  • Different operating models and regulatory environments
• Collaborate with Implementation & Production customers to identify reasons for defect leakage and drive improvements in the overall Quality Assurance and requirements processes (including RCA, corrective and preventive actions).
• Partner with the testing/QA teams to:
  • Ensure adequate test coverage for outlined requirements
  • Validate that patterns and variants of business scenarios are addressed
  • Ensure high‑quality, first‑time‑right delivery.
• Act as a champion and senior spokesperson for the product, able to demonstrate, discuss and articulate features, functions and underlying rationale internally and externally (including executives and client stakeholders).
• Collaborate with Product Owners to understand desired outcomes for each product release and translate them into end‑to‑end journeys, test cases and measurable success criteria.
• Oversee and, where required, directly conduct User Acceptance Testing (UAT) to ensure solutions meet business requirements and deliver the intended customer and business value.
• Provide leadership for issue analysis/triaging and resolution during test phases, and guide production issue resolution to ensure key Product SLAs are consistently met.
• Support and guide project/program management, participating in and influencing project planning, risk/issue management, status reporting, and scope/change decisions.
• Maintain and disseminate strong knowledge of life insurance policy administration systems, industry trends, and emerging technologies, and translate these into actionable recommendations for product and delivery teams.
• Lead the requirements strategy for critical modules (e.g., policy administration, billing, claims), collaborating with business stakeholders, SMEs and IT teams to define scalable and reusable solutions.
• Conduct or oversee thorough analysis of existing processes and systems to identify and prioritize opportunities for improvement and optimization, and champion their implementation.
• Present and highlight features in product demos to a wider audience/customers, representing the Business Analysis function and influencing adoption and satisfaction.
• Play a key role in practice-building, including:
  • Defining and refining BA frameworks, templates, standards and governance.
  • Leading knowledge-sharing sessions, training and “train-the-trainer” initiatives.
  • Building and tracking BA KPIs/OKRs (e.g., requirement‑related defects, backlog health, sign‑off cycle times, UAT outcomes).

Qualifications

• Outstanding communication skills and the ability to connect, resonate, and establish credibility with a wide range of technical and non‑technical stakeholders, including senior client and internal leadership.
• Strong business and technical acumen with the ability to translate product vision and strategy into a clear, executable product roadmap and corresponding business journeys and requirements.
• Strong domain experience in Policy Administration Systems (PAS) and/or Claims for L&A and Group lines of business.
• Strong eye for business process improvements and innovation, with the ability to challenge current state and propose pragmatic, scalable solutions.
• Ideas and experience in enhancing productivity and efficiencies in performing various transactions from a system standpoint, including reusability and standardization.
• A talent mindset – proven experience in leading, coaching and providing feedback to direct reports and other team members to build capability and support career development.
• Global accessibility and the ability to seamlessly work with remote and geographically distributed teams.
• Outstanding analytical and problem‑solving skills, with a data‑driven approach to decisions.
• Excitement and passion for leading an emerging technology and product suite in the Insurance space.
• A first‑time‑right quality mindset, striving to deliver the best customer experience, with an ambitious and growth mindset.
• Ability to employ exceptional problem‑solving skills under ambiguity and time pressure.
• Excellent communication skills and the ability to stay focused on completing tasks, meeting goals and driving teams within a busy, multi‑program workspace.
• Willingness to work across time zones and with remote teams as needed to support global delivery.

Requirements

• Bachelor’s Degree (or global equivalent) in Computer Science, Engineering, Information Systems, Banking & Finance or related field; Master’s Degree preferred.
• 15+ years professional experience, including:
  • 10+ years working in L&A and Group Insurance with software products/platforms.
  • Experience in insurance operations is an added advantage.
• Blend of business and technical understanding of core, data and digital cloud‑based enterprise systems for L&A and Group insurance.
• Well versed with the insurance technology vendor marketplace, key product and technology trends, as well as competitive advancements.
• Excellent written and verbal communication skills.
• Ability to present ideas and information in influential ways through storytelling, especially to senior stakeholders.
• Demonstrated ability to forge relationships and communicate with stakeholders at all levels, including C‑suite and senior client leadership.
• Proven ability to influence cross‑functional teams without formal authority, and to drive alignment across Product, Delivery, Architecture, Engineering and QA.
• Highly analytical and data‑driven mindset to plan and track performance of roadmap execution and effectiveness of delivery and BA practice.
• Ability to multi‑task and meet deadlines while paying close attention to details and quality.
• Ability to leverage empowerment to explore beyond specific assignments to improve the overall value proposition of the product and the Business Analysis function.

Other Qualifications

• Experience with SAFe Agile development practices and processes; SAFe certification (e.g., SAFe Practitioner, SAFe POPM) preferred.
• Experience with Majesco platforms/products is a strong plus.
• Preferred experience in configuration of Banking or Financial Services products.
• Actuarial qualification will be preferred.
• Extensive experience in creating complex Excel workbooks, writing macros, or working with programming languages is a plus.