[Hiring] Lead Business Analyst @Vail Resorts

Role Description

The Lead Business Analyst is a senior individual contributor and functional lead on the Resort Application Development (RAD) Marketing & Finance (MarFin) team. MarFin supports the applications behind season pass and lift ticket sales, payments, pass campaigns (Auto-Renew, Final Pay), Mountain Money, pass partnerships, and the financial data that flows to Accounting.

• You will be the primary link between business stakeholders, operations, and technology partners.
• Keep applications, their integrations, and their data stable and performing, while continuously improving them.
• Move between business analysis, quality assurance, and production support as priorities shift.
• Act as the team's quality champion and mentor to other analysts.
• Own production support, incident response, enhancement delivery, technical debt reduction, modernization, and performance work for systems that front-line resort operations depend on.
• Success requires strong leadership and communication, technical depth, and comfort balancing planned work with unplanned production issues.

Qualifications

• Advanced SQL: writing queries, reading stored procedures & troubleshooting scripts, and analyzing data in relational databases (SQL Server preferred).
• Bachelor's degree in Information Systems, Computer Science or a related field, or equivalent practical experience.
• 5+ years of experience as a Business, Systems or Application Analyst.
• Experience leading production support and incident resolution for enterprise applications.
• Ability to analyze behavior across databases, integrations, APIs, and cloud-hosted services.
• Strong experience gathering, documenting, and refining business and functional requirements.
• Experience with QA, regression, and user acceptance testing.
• Solid understanding of the SDLC and Agile delivery.
• Exceptional written and verbal communication with technical and non-technical audiences.

Requirements

• Hands-on experience with:
  • SQL Server Management Studio (SSMS)
  • API testing tools such as Postman
  • Scheduling and ETL tools such as ActiveBatch or SSIS
  • SSRS or similar reporting tools
  • Monitoring and observability tools such as Dynatrace or Splunk
  • Jira and Confluence
• Nice to Have:
  • Experience with point-of-sale, payments, retail, hospitality, or resort systems.
  • Ability to read C#/.NET code to support investigation.
  • Experience with Microsoft Azure or other cloud platforms.
  • Exposure to release tooling such as Octopus Deploy and LaunchDarkly (feature flags).
  • Knowledge of PCI and SOX compliance.
  • Experience applying AI, process automation, or intelligent workflows to improve operations.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
• More employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours).
  • Free ski passes for dependents.
  • Critical Illness and Accident plans.
• Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states in which we currently operate.