[Hiring] IT Business Analyst – Finance & Supply Chain @American Addiction Centers

Role Description

Fully Remote position. Serves as a strategic partner driving Finance and Supply Chain solutions, leading requirements, aligning ERP design, ensuring end-to-end process integrity, and guiding testing, adoption, and stakeholder communication.

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s).
• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions.
• Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and reviews with the user to ensure accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions.
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project.
• Monitor system functionality and clinical and business processes instituting changes as needed.
• Effectively explain the functioning of the assigned application(s) and related systems to the users.
• Assist users with using the full functionality of the application(s) and process flow.
• Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Complete all appropriate change and quality control documentation using department standards.
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
• Manage multiple requests from multiple users and balance priorities.
• Schedule and manage application version upgrades for assigned applications.
• Assist with support and troubleshooting as needed.
• Respond to user calls as necessary.

Qualifications

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.

Requirements

• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design.
• Experience in Healthcare applications.
• Project management experience with ability to use project management software.
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills.
• Organizational and analytical skills. Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to work closely with health care application users, vendors, and technical professionals.
• Demonstrated ability to translate user requirements into system specifications.
• Understanding of change management practices and procedures.
• Demonstrated understanding of technical components and how they relate to applications.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.