[Hiring] Healthcare Foodservice Strategic Account Manager @US Foods

Role Description

The Healthcare Foodservice Strategic Account Manager (Sr. Business Solution Specialist) orchestrates the US Foods’ integrated delivery network (IDN) management program designed to aggregate the purchase volume, improve incentives, maximize the contract and strengthen the overall relationship with the IDN. This position serves as the key contact and dynamic link between our IDN C-Suite teams, Group Purchasing Organization (GPO) and US Foods National Sales leadership.

This position will create a strategic plan for assigned Integrated Delivery Networks (IDN) to support business retention and growth. You will collaborate with all internal and external business partners to execute this strategy by:

• Growing a relationship web of influence within the IDN, to include C-Suite, GPO Executives, Region Leadership, Health Systems and Account Executives;
• Understanding customer expectations and managing these with a strategic action plan for each IDN;
• Implementing the plan with associated timeline to deliver results;
• Collaborating with support personnel at Distribution Centers, Business Solutions and Menu Solutions teams to achieve customer initiatives;
• Analyzing and communicating system results, with IDN leadership and US Foods executive leadership teams;
• Implementing all appropriate US Foods Business and Menu Solutions tools and processes;
• Working collaboratively with cross-functional US Foods sales leadership to identify, develop and launch innovative solutions for IDN operations.

The work for the Healthcare Foodservice Strategic Account Manager (Sr. Business Solution Specialist) position is completely remote anywhere in the United States except Hawaii or United States Territories. This position will require 50-75% travel.

Responsibilities

• Development and implementation of a successful IDN Strategy to support the retention and growth with identified and assigned networks;
• Creation of a tactical plan to meet customer goals, expectations and desired outcomes. Coordinate the support team necessary to implement the tactical plan;
• Implement and conduct monthly calls, quarterly and annual business reviews, as well as document progress against overall strategic initiatives;
• Execution of strategic IDN Playbook (process guides, time & events, scorecard, proforma, Trendview analysis, risk assessment, etc.) created for the consistent execution of processes;
• Grow and expand the web of influence by increasing visibility and elevating communications at multiple levels of C-Suite and Supply Chain leadership;
• Prioritize and coordinate initiatives with Business Solutions team for effective and efficient use of resources, as well as manage the implementation of business solutions with assigned IDNs;
• Responsible for all correspondence to include meeting minutes and follow up activities ensuring that all parties are informed of changes in IDN strategy, team changes, organizational changes, and issue resolutions;
• Perform a risk assessment for each IDN and implement a SOS Plan as needed;
• Work with US Foods National sales leadership to identify, participate and execute perspective IDN opportunities;
• Achieve IDN targeted sales plan that supports US Foods AOP case and sales growth in the healthcare segment with business volume of $150M-$200M dollars.

Supervision

No direct day to day supervision. Responsible for the coordination of team resources and other support for system for IDN strategy results.

Relationships

Internal: Works closely across the enterprise with a wide array of stakeholders and partners up to and including the SLT.

External: Works closely with key customer stakeholders (including exec level), vendors, suppliers and third party consultants.

Work Environment

This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

Qualifications

• A minimum of 8 years’ work experience in foodservice healthcare industry required, prior sales experience preferred.
• Minimum of 2 years prior experience as a Business Solutions Specialist preferred.
• Must possess strategy development and analytical skills, executive level presentation skills, and ability to build relationships at multiple organizational levels.
• Must have ability to communicate and collaborate effectively, lead a team and build consensus are required for success.
• Must be proficient in Microsoft Suite (Power Point, Excel, Outlook, and Word), USF Data Warehouse Applications and limited experience with Access required.
• Must be able to travel 50%-75% of the time overnight, required.
• Adaptable and flexible in a fast-paced environment.
• Comfort with ambiguity.

Education

• Bachelor’s degree in Business Administration, Healthcare Food Service Management, Dietetics or other relevant field required.

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $100,000 - $155,000.