[Hiring] Head of Business @Moniepoint

Role Description

The Head of Business, Kenya is the most senior commercial leader in Moniepoint Kenya. You report directly to the Country CEO and own everything related to customer satisfaction, market share, revenue, and costs. This is a true general management role on the commercial side:

• Set strategy, build and run the team, manage the full product portfolio commercially.
• Accountable for Kenya's business results.
• Lead a team of Business Leads, each owning a specific product line.
• Each Business Lead is responsible for the full commercial lifecycle of their product: go-to-market, customer acquisition, customer satisfaction, and P&L performance.
• Manage products including payment acceptance, payment issuing, lending, savings and deposit mobilisation, and card issuing.
• As Moniepoint Kenya grows, new product lines will be added to this portfolio and new Business Leads hired to own them.
• Accountable for the collective performance of all product businesses and ensuring each Business Lead has the strategy, resources, and support to win in their segment.

Qualifications

• 10 to 20 years of professional experience, including owning a P&L in a senior capacity.
• Proven leadership of large, multi-functional teams in commercial roles.
• Experience working within a technology company; fintech or digital financial services preferred.
• Direct exposure to Kenyan or East African markets strongly preferred.
• Demonstrated success in driving scaled commercial growth in competitive markets.
• A background in traditional banking is not required.

Requirements

• Own Kenya's commercial OKRs, focusing on customer satisfaction, market share, and profit.
• Define market-winning strategies, set product portfolio priorities, and ensure organizational accountability.
• Manage and develop a team of Business Leads, guiding their goal setting and performance reviews.
• Ensure Business Leads operate effectively across payment acceptance, lending, savings, card, and payment issuing.
• Define go-to-market strategies based on deep customer and competitive analysis in Kenya.
• Analyze competitors to identify white spaces and develop a durable winning playbook.
• Drive customer acquisition, retention, and engagement, including merchant and SME strategies.
• Build cross-sell and upsell programs to maximize customer lifetime value.
• Manage partnerships with agent networks, aggregators, B2B channels, and integration partners.
• Run the commercial operations with discipline, as the primary owner of data analytics, dashboards, and evidence-based decision-making.

Benefits

• Enjoy the opportunity to lead Moniepoint's expansion into East Africa with true commercial autonomy.
• Become a key architect of a proven model, backed by the extensive resources of a well-capitalized company.
• Help build a significant platform for Kenyan businesses, transforming financial services across the region.