[Hiring] GTM Strategy & Operations - Global Sales @Block

Role Description

As the Manager, GTM Strategy & Operations, you'll play a central role in how Square's global Sales organization plans, prioritizes, and executes. You'll pair strategic depth with operational rigor to turn business priorities into results.

This is a builder's role at the intersection of GTM strategy, revenue operations, and cross-functional execution. You'll own complex, multi-stakeholder workstreams end-to-end, from problem framing through analysis, alignment, and shipped outcomes. You'll serve as a trusted voice in Sales planning, bringing an independent point of view on where our GTM motion needs to evolve.

You will report to the Director of GTM Strategy & Operations, Global Sales.

Responsibilities

• Sales GTM Strategy & Planning:
  • Partner with Sales leadership and Finance to shape the GTM strategy for the Sales organization, including segmentation, territory design, coverage models, and rep engagement frameworks.
  • Own complex, cross-functional strategic initiatives end-to-end: problem framing, business case, stakeholder alignment, execution, and post-launch measurement.
  • Size opportunities and build data-driven investment cases that inform capacity planning, incentive design, and where Square directs Sales resources.
• Performance & Productivity Insights:
  • Analyze Sales funnel data to diagnose performance gaps and surface initiatives that improve contact-to-close rates, deal velocity, and quota attainment.
  • Partner with Analytics and Finance to define KPIs, stand up dashboards, and operate the WBR/MBR cadence that keeps Sales leadership close to the business.
  • Translate complex analyses into rigorous performance narratives and actionable recommendations that inform leadership decisions.
• Cross-Functional Execution & Program Management:
  • Lead cross-functional workstreams across Sales, Marketing, Product, Engineering, Analytics, and Finance, driving clarity, alignment, and structure through ambiguity.
  • Translate business goals into clear technical requirements (PRDs/BRDs) and partner with technical teams to deliver programs on time and to spec.
  • Break large, multi-quarter initiatives into pilots and iterations; manage the roadmap in collaboration with leadership and cross-functional partners.
• AI, Automation & Process Innovation:
  • Identify and champion AI-native opportunities to increase Sales productivity across prospecting, lead scoring, deal support, and rep workflow automation.
  • Partner with CRM, Systems, and Engineering on the design of process, policy, and system architecture, including routing, SLAs, rules of engagement, and handoffs.
  • Stay at the frontier of AI-native GTM tooling and bring proven new approaches into the team's playbook.

Qualifications

• 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally within SaaS, FinTech, or high-growth technology.
• A track record of owning complex, cross-functional strategic initiatives end-to-end — from problem framing through analysis, stakeholder alignment, execution, and measurement.
• Strong commercial instincts and comfort tying operational decisions to revenue outcomes, funnel health, and rep productivity.
• Comfort with ambiguity and a low-ego, ownership mindset: no task is too small, and you're motivated to build the operating system behind a world-class Sales organization.
• Excellent communication and stakeholder skills: you can influence senior partners without direct authority and keep cross-functional teams aligned through ambiguity.
• Hands-on experience with CRM, BI, and data warehouse tools (e.g., Salesforce, Looker, Snowflake, or equivalents) — able to pull data, translate it into insights, and make it useful for Sales leaders.

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning