[Hiring] Director of MRO and PD Services @Fictiv

Role Description

The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

You will report to the Vice President Sales and Business Development.

What You’ll Be Doing

• Commercial Growth & Strategy
  • Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty.
  • Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales.
  • Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market.
  • Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals.
• Customer & Market Leadership
  • Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes.
  • Translate customer feedback and market insights into actionable improvements and new service concepts.
  • Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness.
• Operational Execution
  • Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions.
  • Implement scalable processes for service delivery, project execution, and lifecycle support.
  • Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement.
• Leadership & Culture
  • Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value.
  • Champion a growth mindset across the team—balancing technical depth with commercial excellence.
  • Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field; MBA preferred.
• 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments.
• Proven success in growing service-based revenue and leading P&L responsibility.
• Deep understanding of MRO operations, product development services, and customer lifecycle management.
• Strong financial and analytical skills with experience in pricing, forecasting, and business modeling.
• Excellent relationship management, negotiation, and executive communication skills.

Requirements

• MRO and PD service revenue growth and profitability.
• Customer retention and satisfaction scores.
• Cross-sell and attach rate of services to core product sales.
• Operational efficiency and project delivery timelines.
• Employee engagement and leadership effectiveness.

Benefits

• Competitive medical, dental, and vision insurance.
• 401K plan.
• Parental leave programs.
• Paid volunteer days.
• And much, much more!