[Hiring] Director, Global Partner Program Design & Scale @Zscaler

Role Description

We are looking for a Director, Global Partner Program Design & Scale to join our Channel and Alliances team. Reporting to the global head of Partner Programs, you will lead the design, development, launch, and scaling of Zscaler's priority partner programs and go-to-market initiatives. Working with global program and route-to-market owners, you will turn strategic priorities into complete, repeatable programs and lead a regional program team to drive activation, adoption, and continuous improvement worldwide.

What you'll do (Role Expectations)

• Lead Partner Program Design & Development:
  • Translate growth opportunities and field needs into partner programs, offers, and repeatable sales plays.
  • Own a focused portfolio from business case and design through pilot and launch, with clear outcomes, investment requirements, accountable owners, and decision gates.
• Evolve Program Architecture & Partner Experience:
  • Work with global program and route-to-market owners to develop reusable frameworks for partner participation, benefits, commercial models, capabilities, and lifecycle journeys.
  • Align common standards with route-specific needs and clearly defined policy, process, and ownership boundaries.
• Orchestrate End-to-End Launch Readiness:
  • Align Product, Pricing, Finance, Legal, Sales, Marketing, Partner Engineering, Services, Enablement, and Operations around complete launch packages.
  • Resolve design tradeoffs and dependencies across offers, economics, systems, reporting, communications, and enablement, while functional owners retain accountability for their deliverables and approvals.
• Lead Regional Activation & Scale:
  • Build, manage, and develop the Regional Partner Programs team across Americas, EMEA, and APJ.
  • Set priorities, launch standards, and adoption targets; coach regional leaders to localize approved programs, mobilize theater stakeholders, inspect execution, and escalate systemic blockers.
• Measure, Improve & Transition Programs:
  • Measure launch speed, adoption, partner readiness, field productivity, partner experience, and business contribution.
  • Use pilot results and regional feedback to refine designs, reduce manual work and recurring exceptions, and transition proven programs to named steady-state owners with clear documentation and governance.

Who You Are (Success Profile)

• You thrive in ambiguity: Comfortable building the path as you walk it.
• You act like an owner: Passion for the mission fuels your bias for action.
• You operate with integrity: Genuinely care about the outcome.
• You are a problem-solver: Focused on finding solutions to challenges.
• You are a high-trust collaborator: Ambitious for the team, not just yourself.
• You embrace our challenge culture: Give and receive ongoing feedback.
• You are a learner: Obsessed with your own development and optimizing scaling frameworks.

What We're Looking for (Minimum Qualifications)

• 12+ years of experience in partner programs, partner ecosystems, go-to-market strategy, commercial strategy, business transformation, or a related operating role.
• Proven success designing, launching, and scaling complex partner programs across multiple regions, with measurable adoption and business outcomes.
• Strong understanding of multiple partner routes to market, such as reseller, distribution, MSSP, GSI, services, cloud, marketplace, or technology alliances, including partner economics and commercial models.
• Experience leading and developing teams while managing a portfolio of cross-functional programs, competing priorities, resource tradeoffs, and regional execution.
• Strong commercial judgment and executive communication, with the ability to translate ambiguous business requirements into practical program designs and drive decisions across functions without direct authority.

What Will Make You Stand Out (Preferred Qualifications)

• Experience in cybersecurity, enterprise software, SaaS, cloud, or another complex global B2B technology environment.
• Demonstrated depth in global partner program architecture, partner experience and capability design, pricing and packaging, or partner-led services.
• A hands-on record of building reusable playbooks and scalable processes, using automation, performance data, and field feedback to reduce friction and sustain adoption after launch.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!