[Hiring] Customer Growth Manager @Fresh Prints

Role Description

For years, account-based marketing at Fresh Prints has been built around campaigns. We identify an opportunity, launch a program, measure the results, and rebuild the approach the following year. That is no longer enough.

Our highest-value accounts should not be managed as a series of campaigns. They need a long-term growth strategy:

• A clear view of which accounts deserve disproportionate investment.
• What will materially change their value.
• How Fresh Prints should serve, retain, and expand them over time.

Your job will be to build that strategy.

You will bring together customer insights, data, segmentation, and operational execution to determine where the biggest account growth opportunities exist and what the business must do to capture them. The goal is to build an account-growth system that becomes more intelligent, more effective, and more valuable with every cycle.

There is no established function to inherit and no finished playbook to manage. You will define what account-based marketing should mean for Fresh Prints, build the operating model behind it, and drive the business to execute against it across Marketing, Sales, Creative, Data, and Operations.

We are not looking for someone who will optimize the existing approach at the margins. We are looking for someone who will:

• Question its assumptions.
• Identify the few bets that could materially change account value.
• Take responsibility for turning those bets into results.

This role is about:

• Defining how Fresh Prints grows and retains its most valuable accounts at the company level, not simply running better campaigns.
• Building an account strategy that continues to work as chapters, decision-makers, relationships, and buying cycles change.
• Identifying the few highest-leverage bets that could materially increase account value, then focusing the business around them.
• Turning strategy into execution through direct ownership, cross-functional influence, and systems that scale.
• Shaping how Marketing, Sales, Operations, and account-facing teams approach retention, expansion, and long-term account development.
• Building account growth into a durable business capability, not an initiative that resets every campaign cycle.

Qualifications

• 5+ years of experience in account-based marketing, growth strategy, customer strategy, revenue strategy, or a related strategic role.
• A track record of delivering significant, measurable improvements in account growth, retention, expansion, or customer value.
• Evidence of building a new strategy, capability, or operating model rather than only managing an established function.
• Strong commercial judgment and the ability to connect customer insight, data, and business economics.
• Experience driving meaningful outcomes across teams without relying on formal authority.
• Strong executive communication, including presenting recommendations, challenging assumptions, and securing senior-level buy-in.
• Comfort operating with ambiguity, setting direction without precedent, and being accountable for results without an established playbook.

Requirements

• 5+ years of experience in account-based marketing, growth strategy, customer strategy, revenue strategy, or a related strategic role.
• A track record of delivering significant, measurable improvements in account growth, retention, expansion, or customer value.
• Evidence of building a new strategy, capability, or operating model rather than only managing an established function.
• Strong commercial judgment and the ability to connect customer insight, data, and business economics.
• Experience driving meaningful outcomes across teams without relying on formal authority.
• Strong executive communication, including presenting recommendations, challenging assumptions, and securing senior-level buy-in.
• Comfort operating with ambiguity, setting direction without precedent, and being accountable for results without an established playbook.

Benefits

• Competitive monthly salary (depending on experience) + night shift allowance.
• 2-month paid Sabbatical to eligible employees.

Company Description

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.