[Hiring] Cross Sell, Business Development Manager @Fiserv

Role Description

Clover, a Fiserv company, is the SMB platform combining payments and point-of-sale software to help merchants run and grow their businesses. You will join a high-growth/customer growth, sales team focused on helping existing Clover merchants maximize the value of their platform by adopting additional Clover software solutions. This role drives revenue growth by identifying opportunities within an assigned portfolio of existing customers, uncovering business needs, and recommending Clover's premium software offerings that help merchants improve operations, increase revenue, and enhance the customer experience.

What you’ll do:

• Manage and grow a portfolio of existing Clover merchants by identifying opportunities to expand their use of Clover's software ecosystem.
• Conduct proactive outreach through assigned customer lists, inbound inquiries, referrals, and account-based engagement strategies.
• Consult with business owners to understand operational challenges, business goals, and opportunities for growth.
• Recommend and demonstrate Clover’s premium software solutions, including industry-specific applications and value-added services designed to improve business performance.
• Drive software upgrades, feature adoption, and account expansion by delivering tailored recommendations aligned to merchant needs.
• Manage the sales process from discovery through close while ensuring a seamless customer experience.
• Conduct virtual and in-person demonstrations of the Clover solution across various business verticals.
• Partner with onboarding, implementation, customer success, and support teams to drive successful deployment and ongoing adoption of software solutions.
• Maintain accurate customer records, activity tracking, pipeline management, and forecasting within CRM systems.
• Develop strong relationships with existing merchants to increase retention, customer satisfaction, and lifetime value.

Qualifications

• Bilingual proficiency in both French and English.
• 0-1+ years of experience in B2B sales, account management, customer success, or customer-facing business development roles.
• 0-1+ years of experience conducting consultative conversations and identifying customer business needs.
• 0-1+ years of experience with CRM and pipeline management tools such as Salesforce.
• 0-1+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• 2+ years of success in B2B sales, account management, software sales, customer success, upselling, or cross-selling environments.
• Strong communication, relationship building, and problem solving skills.
• Experience selling SaaS, POS, business software, or technology solutions to small and medium-sized businesses (SMBs).
• Experience building relationships with business owners and identifying growth opportunities within existing accounts.
• Familiarity with merchant services, payment processing, or acquiring environments.
• Experience managing customer portfolios, account planning, and revenue expansion initiatives.
• Direct experience with the Clover platform or similar POS and business management software ecosystems.
• Experience supporting software adoption, implementation, or customer onboarding initiatives.

Travel

• Approximately 10% field travel off-site or to other office locations is expected.
• Must have your own mode of transportation for field travel.

Sponsorship

• Applicants must be legally authorized to work in Canada to be considered for this position.
• The company is not offering visa or work permit support.
• Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits

• Fuel Your Life wellness program with activities and rewards to support total well-being.
• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program.
• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members.
• Recognition through Living Proof, with points redeemable for merchandise and gift cards.
• Eight Employee Resource Groups to build connection and inclusion.
• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP).
• Comprehensive extended health care and vision benefits, plus dental coverage.
• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available.
• Company-paid Short-Term Disability and Long-Term Disability income protection.
• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits.