[Hiring] Client Account Lead - Strategy & Transformation @Celonis

Role Description

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers.

• Lead extensive teams of Celonis experts to ensure the success and satisfaction of top customers.
• Act as the accountable lead for customer success, engaging with C-Level Executives to define long-term vision.
• Collaborate with cross-functional teams to drive measurable business impact across various processes and industries.
• Champion transformational initiatives to maximize value and drive business transformation.

Qualifications

• Minimum 12 years of relevant customer success, strategy consulting, or related experience.
• Strong experience in driving large scale transformation programs and process re-engineering engagements.
• Experience with logistics clients/processes is crucial.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to successful change management practices.
• Ability to navigate large global organizations and persuade through data and confidence.
• Consultative approach when engaging with senior executives.
• Strong team player with patient and entrepreneurial leadership style.
• Project management skills to organize and manage multiple streams.
• Strong communication skills to translate Celonis use cases into the customer business landscape.
• Self-motivated and proactive team player.
• Able to thrive in fast-paced, collaborative, and ambiguous environments.
• Native-level or near-native German language skills (written and spoken).

Requirements

• Accountable Program Lead & Engagement Manager.
• Develop and maintain relationships with key stakeholders, including C-level executives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional teams.
• Mentor customers on organization design and maturation of Centers of Excellence.
• Responsible for the end-to-end customer value journey.
• Influence key customer stakeholders through executive communication and industry expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and value plans.
• Resolve customer escalations by orchestrating internal teams efficiently.
• Drive value realization and adoption within accounts.
• Organize and lead customer advisory boards to address industry-specific challenges.
• Act as the voice of the customer within the company.
• Drive customer presence at key Celonis and industry events.
• Collaborate on innovation or new asset development in specific domains.

Benefits

• Pioneer Innovation: Work with the global leader in Process Mining.
• Ownership from Day 1: Receive Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Inclusive parental leave policy.
• Work-Life Integration: Unlimited PTO and flexible hybrid work model.
• Continuous Growth: Access to learning frameworks and mentorship programs.
• Holistic Well-being: Subsidized Wellhub memberships and mental health counseling.
• Drive Sustainability: Participate in annual Impact Days for community and environmental causes.
• Global Inclusion & Belonging: Engage in Inclusion Think Tank and annual Inclusion Days.
• Value-Driven Impact: Join a mission-led organization with core values driving every decision.