[Hiring] Business Architecture, Distribution (Sales and Service) @Allstate

Role Description

In this role, you’ll shape the future of how we solve complex challenges by developing bold, strategic solutions that align business goals, technology, and user experience. You will be the key bridge between business and technology stakeholders to both uncover and drive the change forward. You'll dive deep to identify opportunities, influence direction, and lead the journey from vision to execution on behalf of the business — all while collaborating with cross-functional teams who share your passion for innovation. If you’re energized by strategic problem-solving, cross-functional collaboration, challenging ways of thinking and making a tangible impact, this is your opportunity to lead from the front.

Accountabilities

• Understand and analyze current business processes for the sales and service teams
• Lead pre-discovery sessions to identify and define business problems, root causes and potential solutions
• Collaborate with stakeholders to articulate a lean hypothesis with clear business outcomes
• Use data to drive decision making and prioritization of initiatives
• Translate ideas into functional outcomes by guiding user story
• Guide the implementation of the initiative, collaborating with stakeholders to align business strategies with technology solutions, working with digital product managers to ensure integration between capabilities within platforms
• Work closely with the business readiness team to identify change impacts, ensure best practices are updated, training is in place and appropriate internal and external communications
• Ensure execution of initiatives, proactively engaging with stakeholder groups to collect insights and feedback
• Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product strategy and iterations
• Engage in discovery/test and learn activities to quickly validate assumptions and capability of solution to achieve business results
• Monitor and evaluate the effectiveness of solutions and reporting on benefit realization
• Gather and act on user feedback to validate assumptions and refine solutions
• Support iterative development and scaling of capabilities
• Analyze data to confirm hypothesized value is being realized
• Monthly reporting

Qualifications

• 3-5 years of experience in the insurance industry
• Proven experience in business analysis, business architecture or solution design
• Demonstrated experience in process optimization and digital transformation
• Strong digital mindset with experience adopting and championing tech-enabled solutions
• Curiosity to ask the right questions and uncover root causes of business challenges
• Strong communication, facilitation and stakeholder engagement skills
• Strategic thinker focused on designing future-state processes
• Excellent communication skills to clearly explain changes and impacts to varied audiences
• Strong data literacy, including data collection, analysis, and KPI measurement
• Proficiency with tools such as Mural, Agility, PowerPoint, and Tableau
• Familiarity with business architecture frameworks is desirable

Bonus Qualifications

• Broker Experience is an asset
• Certifications in Business Architecture, Business Analysis or Project Management are nice to have

Requirements

• If you are applying for a position open to candidates across Canada, unless otherwise indicated, strong English communication skills are required, as the role involves regular interaction with clients, advisors, or employees across the country.
• Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal days
• Tuition Reimbursement
• Working within the community and giving back