[Hiring] Business Analyst III (Salesforce Expert) @Quetzal International Services, SAS

Role Description

As a Business Analyst III, your mission is to promote understanding between decision-makers and the technical team. You will:

• Salesforce Strategy: Act as the functional expert to identify challenges and opportunities within our Salesforce instance.
• Define Requirements: Write high-quality user stories using the INVEST methodology for Salesforce enhancements and new features.
• Analyze & Model: Perform business situation analysis and data modeling to support sales and operations initiatives.
• Lead Delivery: Manage stakeholder expectations and lead UAT activities to ensure smooth project transitions and platform adoption.
• Process Excellence: Lead process improvement efforts and implement changes that optimize our digital product development.

Qualifications

• 3+ years in product management, software development, or project management with a strong focus on Salesforce implementation.
• Master's degree or certifications in Business, Technology, or Project Management. (Salesforce Certifications are a huge plus!)
• High proficiency in Agile, Data Visualization, and Business Process Improvement methodologies.
• Strong problem-solving skills and the ability to manage multiple stakeholders effectively.
• English level B2.

Benefits

• Full-time, indefinite contract (Contrato a término indefinido) with all legal benefits.
• Prepaid medical care for you and your qualified dependents.
• Full dental coverage.
• Life Insurance policy included.
• Generous Paid Time Off (PTO) after three months to ensure you stay energized.

Company Description

Join a cross-functional team where your Salesforce expertise will directly drive business initiatives and organizational design. We value leadership, technical precision, and a proactive mindset.