[Hiring] Associate Vice President, Solutions, Revenue Optimization @IKS Health Career

Role Description

The Associate Vice President of Solutions will be responsible for designing solutions that meet the needs of our existing and potential clients. This is a consultative sales support function that aims to match client requirements with appropriate IKS solutions that help the clients and IKS meet their respective goals.

• Work closely with the India-based Director or Manager of Solutions, and other IKS teams (including sales, product management, and delivery teams).
• Develop solutions that are technically feasible, operationally efficient, financially attractive, and that the customer will be willing to buy.
• Participate in assessment studies and consulting engagements with prospective clients.
• Frequent travel within the US, as well as to India, may be required.

Responsibilities

• Attend meetings (in person or virtually) to understand the client’s background and operations.
• Send questionnaires to the client to understand their requirements, if needed.
• Conduct assessment studies for clients, usually at the client’s offices (or remotely in some cases).
• Identify client goals and objectives for each clinical function or activity.
• Identify areas of improvement for the client.
• Identify potential IKS solutions that might meet the client’s needs.
• Define the scope of work and the specific activities that IKS will perform.
• Identify how we will structure the workflow, i.e., hand-offs between the IKS team and the client team.
• Identify the operational model and organization structure for the India-based delivery team.
• Identify what metrics we would track to determine if our service delivery was successful.
• Develop an implementation roadmap for the key activities in setting up and starting operations.
• Identify clients’ current costs, track competition pricing, identify suitable pricing for our offerings, and estimate likely IKS profit margins from the deal.
• Create proposals and presentations that highlight the IKS solution for the client.
• Create materials that present IKS capabilities and demonstrate why clients should choose IKS for their needs.
• Estimate the financial benefits (cost reduction, revenue increase, etc.) and non-financial benefits (patient satisfaction, onboarding new physicians, etc.) that clients could achieve from the IKS solution.
• Create/write proposals, case studies, brochures/leaflets, and other client-facing materials.
• Supervise, coach, and support the India-based Director or Manager of Solutions.
• Provide inputs to the IKS Product Management team to help improve our products/services.
• Attend client meetings with the IKS sales team as needed.

Qualifications

• Bachelors Degree, Masters preferred.
• 12 - 15 years experience in client-facing, managerial, consultative roles in healthcare technology or services, including Revenue Cycle Management, with at least 5 years at a Director level.
• Prior experience in revenue cycle consulting, i.e., conducting assessment studies, writing reports, etc., especially in the acute care/hospital setting.
• Innovative thinking, diagnostic skills, and problem-solving skills.
• Ability to work in an entrepreneurial environment with multiple stakeholders across geographies.
• Ability to coach, support, and supervise other team members.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong skills in MS Office and/or Google tools, including PowerPoint / Google Slides and Excel / Google Sheets.

Requirements

• Experience in taking a new product or service to the market in the US healthcare industry.
• Experience in healthcare workflow optimization or performance improvement.
• Experience with healthcare technology implementation, technology development, etc.
• Master’s degree in business or healthcare, such as MBA, MHA or MPH.

Benefits

• The base salary range for this position is $175,000 - $200,000.
• Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.
• IKS Health offers a competitive benefits package, including healthcare, 401(k), and paid time off (all benefits are subject to eligibility requirements for full-time employees).