[Hiring] Voice & Chat AI Prompt Engineer @Syscort Technologies

Role Description

This role combines Client Discovery, Conversational AI, Prompt Engineering, and Voice AI Platforms. The candidate should be able to understand a business requirement, recommend the right approach, and build and optimize the voice-agent experience.

• Conduct client discovery and requirement-gathering sessions to understand business objectives, processes, user journeys, and automation opportunities.
• Translate business requirements into Voice AI conversation flows, prompts, business rules, and agent behavior.
• Recommend Voice AI best practices, architecture, and suitable platforms based on the use case.
• Design and optimize system prompts, guardrails, fallback, and escalation logic.
• Build and configure voice agents and handle real-world scenarios such as interruptions, silence, unclear responses, and changing user intent.
• Work with platforms such as Vapi, Retell AI, ElevenLabs, Twilio, Telnyx, Vonage, or Plivo.
• Work with LLMs such as OpenAI, Claude, and Gemini, and STT/TTS platforms such as ElevenLabs and Deepgram.
• Support integrations using APIs, webhooks, JSON, CRM, and automation platforms.
• Test agents using real-world and edge-case scenarios, review transcripts/calls, and continuously optimize performance.
• Support UAT, client demos, and production deployments.
• Work on multilingual voice experiences including English, Hindi, Arabic, and French where required.

Qualifications

• Hands-on experience with Prompt Engineering, LLMs, and Conversational/Voice AI.
• Experience building or configuring Voice AI agents.
• Strong conversational design and requirement-gathering skills.
• Understanding of STT, TTS, latency, interruptions, call routing, and human handoff.
• Basic understanding of APIs, JSON, and webhooks.
• Strong analytical, communication, and problem-solving skills.
• Ability to work directly with clients and technical teams.

Requirements

• Voice AI: Vapi, Retell AI, ElevenLabs.
• Telephony: Twilio, Telnyx, Vonage, Plivo, SIP.
• LLM: OpenAI, Claude, Gemini.
• Speech: Deepgram, ElevenLabs, Google/Azure Speech.
• Integration: Salesforce, HubSpot, Qualtrics, n8n, Make.

Ideal Candidate

Someone who can take a requirement from:

• Discovery → Requirement Gathering → Solution Recommendation → Conversation Design → Prompt Engineering → Voice/Telephony Configuration → Testing → UAT → Production

and independently drive the Voice AI workstream. Hands-on production Voice AI experience is preferred over purely theoretical Prompt Engineering experience.