[Hiring] Tech Lead/Architect- Python @Aisera

Role Description

Take this opportunity to lead the design and development of advanced AI systems including intelligent agents, conversational interfaces, and retrieval-augmented generation (RAG) architectures and systems. Drive technical strategy and implementation for next-generation AI products.

Responsibilities

• Architect and build scalable agentic AI systems capable of autonomous decision-making and task execution.
• Architect, design and optimize dialog agents with natural language understanding, context management, and multi-turn conversation capabilities.
• Develop and optimize robust search and retrieval systems for RAG implementations, including vector databases, embedding strategies, and knowledge integration.
• Take ownership of complex system design, from proof-of-concept to production deployment.
• Establish best practices for AI model integration, prompt engineering, and system reliability.
• Collaborate with product teams to translate business requirements into technical AI solutions.
• Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data.
• Identify performance bottlenecks and improve systems scalability.

Qualifications

• At least 7 years in senior software engineering roles, with 2+ years as tech lead or architect.
• 2+ recent years professional work on AI or Search systems.
• Expertise in vector search, embedding models, or RAG system optimization.
• Strong background in distributed systems, APIs, and cloud-native AI infrastructure.
• Experience with AI frameworks (LangChain, LlamaIndex, etc.), and vector databases or information retrieval systems (preferably Elastic).
• Solid understanding of software development principles and architectural best practices.
• Professional experience with messaging systems such as Kafka, RabbitMQ, or similar technologies.
• Professional experience with cloud platforms such as AWS, GCP or Azure.
• Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Preferred Qualifications

• Ph.D. in distributed systems, AI systems, or related area.
• Familiarity with machine learning concepts and libraries (e.g., Pandas, NumPy, PyTorch).
• Experience with LLM integration, prompt engineering, and AI orchestration frameworks.

Company Description

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including:

• Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM.
• FastCompany Best Workplaces for Innovators.
• Inc 5000 Award for Fastest Growth.
• Forbes AI50.
• EY Entrepreneur of the Year 2023.
• CNBC Upstart 100 Top Startup.
• Gartner Cool Vendor.
• Red Herring Top 100 Global Innovator.
• CIO Innovation Startup Award.
• CIO Review Top ITSM Solution.
• Silicon Review 50 Most Admired Companies.