[Hiring] Sr. AI Interaction Designer @Observe.AI

Role Description

As a Sr. AI Interaction Designer , you are a lead "Builder" for our mission to bridge technical capability and business strategy. You will lead the design of intelligent interaction models for our most complex global enterprises, architecting the high-fidelity logic that allows these organizations to automate QA and measure ROI at scale. This role will report to the Director, AI Solutions & Delivery.

What you’ll be doing

• Lead Interaction Architecture: Architect advanced vertical-specific enrichments and automated scoring processes across Voice, Chat, Email, and AI Agents to drive measurable ROI.
• Sophisticated Logic Design: Balance "rigid" logic for compliance with "nuanced" logic for sentiment and soft skills when designing automated QA for large enterprises.
• End-to-End POC Ownership: Own and execute POC/POV engagements, including requirements gathering, configuration, validation, and outcome presentation to prove technical viability for pilot customers.
• Pre-Sales Partnership: Support pre-sales engagements by partnering with Sales Engineers during customer discovery, demos, and evaluations to translate complex requirements into buildable AI configurations.
• Strategic ROI Correlation: Build interaction models that directly prove high-dollar ROI stories by correlating interaction data to Revenue, Retention, and Registration.
• Technical Accuracy & Audit: Audit and resolve complex accuracy issues in voice and text analytics to eliminate false readings and ensure a high-performance data foundation.
• Custom Demo Delivery: Design and deliver custom demos aligned to specific customer use cases across diverse verticals such as Healthcare, Financial Services, and Retail.
• Cross-Functional Collaboration: Partner with Deployment Managers, Sales, Product, and Engineering teams to support deal cycles and ensure customer success.
• Innovation & Thought Leadership: Provide thought leadership to optimize speech and text analytic configurations as the industry and AI capabilities evolve.

Qualifications

• 4+ years of experience in Conversation Intelligence or Speech Analytics, specifically identifying key points of interest within multi-channel contact center interactions.
• Proficiency in translating unique customer business logic into sophisticated "points of interest" and automated scoring models for automated quality assurance.
• A demonstrated ability to correlate interaction data to tangible business outcomes like Revenue, Retention, and Compliance.
• Deep understanding of the contact center industry and common KPIs such as AHT, CSAT, FCR, and their correlation to broader business objectives.
• Strong project management skills to manage stakeholder expectations and communicate priorities, status, and progress across complex deal cycles.
• Excellent oral and written communication, presentation, and influencing skills to navigate discovery workshops and high-stakes stakeholder meetings.
• The ability to work independently and as a team player in a fast-paced, technology-driven environment to drive complex projects to completion.

Benefits

• Market-aligned base pay, performance incentives, and meaningful equity ownership.
• Comprehensive medical, dental, and vision benefits for employees and eligible dependents.
• Unlimited, flexible PTO policy to recharge and maintain balance.
• 10 company holidays, an annual company-wide Winter Break, and paid parental leave.
• Long-term financial planning support with tax-advantaged retirement savings.
• Flexible quarterly stipend to support wellness, learning and professional development, and personal growth.
• Support for remote and hybrid work connectivity needs.
• Tax-efficient transit and commuting support for hybrid and in-office employees.
• Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Salary Range

The base salary compensation range targeted for this full-time position is $95,000 - $113,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe.AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .