[Hiring] Sr. AI Deployment Manager @Observe.AI

Role Description

We are seeking a Senior AI Deployment Manager to lead complex, enterprise-scale deployments of Observe.AI’s platform, driving strategic onboarding, advanced use-case design, and large-scale adoption. In this role, you will own high-impact implementation programs—facilitating executive-level design workshops, translating business strategy into scalable AI use cases, and leading sophisticated deployments that enable customers to operationalize AI across their contact center environments.

• Lead Strategic AI Onboarding: Own high-impact implementation programs, facilitating executive-level design workshops and translating customer business strategy into live, high-value AI solutions.
• Architect Technical Roadmaps: Guide and enable customers through their AI journey, managing client expectations, project timelines, documentation deliverables, and team resources to ensure success.
• Operationalize AI at Scale: Lead customer program teams through multi-phase implementations—including deep business discovery, technical setup, and sophisticated user training—to maximize adoption and ROI.
• Drive Immediate ROI: Partner with Customer Success Managers (CSMs) to create value-based adoption goals and ROI stories that set the customer up for a successful, high-impact launch.
• Cross-Functional Leadership: Collaborate with Sales, Product, and Engineering to optimize delivery frameworks, refine product feedback loops, and help customers operationalize AI across their entire enterprise.
• Scale Delivery Excellence: Recommend implementation standards and influence best practices to help the AI Solutions & Delivery organization scale customer onboarding and mitigate risks efficiently.
• Manage Program Health: Proactively communicate project status and identify risks, escalating effectively to ensure swift resolution across multiple simultaneous customer projects.

Qualifications

• 5+ years leading complex, enterprise-scale SaaS or AI implementations, specifically managing multi-team programs and multi-stakeholder deployments.
• Expert skills in driving alignment across cross-functional technical and business teams while managing multiple high-priority projects simultaneously.
• Proven ability to lead discovery sessions, solution design workshops, and executive-level customer-facing engagements.
• Deep understanding of contact center operations, KPIs, and ROI stories (e.g., speech analytics, quality management, or AI-driven CX platforms).
• Demonstrated ability to manage senior-level stakeholders, set clear expectations, and navigate ambiguity with professionalism and confidence.
• An analytical, problem-solving mindset with strong organizational skills suited for fast-paced, high-growth technology environments.

Benefits

• Market-aligned base pay, performance incentives, and meaningful equity ownership.
• Comprehensive medical, dental, and vision benefits for employees and eligible dependents.
• Unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
• 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
• Long-term financial planning support with tax-advantaged retirement savings.
• Flexible quarterly stipend to support wellness, learning and professional development, and personal growth.
• Support for remote and hybrid work connectivity needs.
• Tax-efficient transit and commuting support for hybrid and in-office employees.
• Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.