[Hiring] Senior Software Engineer, AI @Calabrio

Role Description

Calabrio-Verint is looking for a highly skilled and experienced Senior Software Engineer, AI to perform a key role in our digital transformation program, and deliver exceptional customer experience supported by trusted, and resilient business solutions. As an AI Software Engineer, you will:

• Design AI systems
• Build end-to-end AI solutions using machine learning, deep learning, NLP, and generative AI technologies
• Develop LLM-powered applications using foundation models, prompt engineering, retrieval-augmented generation, structured outputs, function/tool calling, and agent workflows
• Build agentic AI solutions that can plan, reason through multi-step tasks, interact with external tools and APIs, retrieve relevant context, and execute actions within controlled business processes
• Develop multi-agent and orchestration workflows where multiple agents or components collaborate to solve complex tasks
• Productionize models and AI agents by deploying, monitoring, and maintaining AI/ML models and agentic systems in production environments
• Build data and inference pipelines for ingestion, preprocessing, vector search, model inference, agent memory/context management
• Improve quality and evaluation by defining offline and online evaluation frameworks for model quality, latency, safety, task completion, agent reliability, and business outcomes
• Optimize performance and cost by improving model selection, prompt efficiency, agent orchestration, latency, throughput, caching, token usage, and serving efficiency
• Ensure governance and safety by applying best practices for security, privacy, responsible AI, model risk controls, guardrails, agent permissions, compliance, and human-in-the-loop review

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field required; Master’s degree preferred
• 5+ years of end-to-end experience training, evaluating, testing, deploying, and monitoring machine learning models in production
• Hands-on experience building applications with LLMs, prompt engineering, retrieval-augmented generation, structured outputs, and model evaluation
• Experience with frameworks or platforms for LLM and agent orchestration, such as LangChain, LangGraph, Strands AI, or equivalent architectures
• Experience designing or building AI agents that use planning, memory, tool calling, workflow orchestration, agent-to-agent and external system integration
• Strong experience with Python and backend frameworks such as Flask or Django for building production APIs and AI services
• Strong understanding of machine learning fundamentals and practical experience with NLP tasks such as text classification, NER, clustering, topic modeling, semantic search, and conversational AI
• Experience with fine-tuning LLMs and transformer-based models such as BERT, RoBERTa, ALBERT
• Experience with SQL and NoSQL databases, vector databases or embedding stores, and data pipelines for AI applications
• Experience with model serving, observability, evaluation, error analysis, prompt/version management, and monitoring of AI systems in production
• Familiarity with Linux systems and standard software engineering practices including testing, CI/CD, APIs, and version control

Requirements

• Problem solver - devise and implement advanced NLP algorithms and LLM models
• Strong team player – works with internal and external stakeholders to solve problems
• Excellent communication skills and collaborative working style
• Ability to think “out of the box”, strong critical thinking and analytical skills

Benefits

• Global team recognized for their passion and innovation
• Innovative product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs including medical and dental insurance, disability and life insurance, flexible PTO, paid holidays and parental leave
• Market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications
• Starting rate of pay for this salaried position is targeted at 95,000 CAD