[Hiring] Senior Software Engineer, AI @Verint

Role Description

Calabrio-Verint is looking for a highly skilled and experienced Software Engineer, AI to perform a key role in our digital transformation program, and deliver exceptional customer experience supported by trusted, and resilient business solutions. As an AI Software Engineer, you will design, build, deploy, and optimize AI-powered products and platforms, with a strong focus on LLM applications, agentic AI systems, applied machine learning, backend engineering, data pipelines, evaluation, and production operations.

This role is ideal for someone who can move beyond experimentation and deliver production-grade AI systems, including autonomous and semi-autonomous AI agents that can reason, plan, use tools, retrieve knowledge, and take actions safely within defined business workflows.

We’re looking for:

• Problem solver - devise and implement advanced NLP algorithms and LLM models to address intricate challenges in Conversation Intelligence analytics
• Strong team player – works with internal and external stakeholders to solve problems and actively incorporate input from various sources
• Excellent communication skills and collaborative working style
• Ability to think “out of the box”, strong critical thinking and analytical skills

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field required. Master’s degree preferred.
• 5+ years of end-to-end experience training, evaluating, testing, deploying, and monitoring machine learning models in production.
• Hands-on experience building applications with LLMs, prompt engineering, retrieval-augmented generation, structured outputs, and model evaluation.
• Experience with frameworks or platforms for LLM and agent orchestration, such as LangChain, LangGraph, Strands AI, or equivalent architectures.
• Experience designing or building AI agents that use planning, memory, tool calling, workflow orchestration, agent-to-agent and external system integration to complete multi-step tasks.
• Strong experience with Python and backend frameworks such as Flask or Django for building production APIs and AI services.
• Strong understanding of machine learning fundamentals and practical experience with NLP tasks such as text classification, NER, clustering, topic modeling, semantic search, and conversational AI.
• Experience with fine-tuning LLMs and transformer-based models such as BERT, RoBERTa, ALBERT, and a solid understanding of tokenizers, embeddings, pre-trained models, and adaptation techniques.
• Experience with SQL and NoSQL databases, vector databases or embedding stores, and data pipelines for AI applications.
• Experience with model serving, observability, evaluation, error analysis, prompt/version management, and monitoring of AI systems in production.
• Familiarity with Linux systems and standard software engineering practices including testing, CI/CD, APIs, and version control.

Requirements

• Experience with AWS, Azure, or GCP
• Experience with Docker and Kubernetes
• Experience with ETL and Data Engineering projects
• Experience with PostgreSQL, Snowflake, or MongoDB
• Experience with Kubeflow, or Airflow

Benefits

• Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment.
• Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws.
• Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.