[Hiring] Senior Director of Engineering, AI & Mobile Growth Platforms @UnitedHealth Group

Role Description

The Senior Director of Engineering, AI & Mobile Growth Platforms is the engineering leader of record responsible for modernizing and scaling the technology that enables Optum’s sales, growth, and client teams across all Optum lines of business. This role owns all technology and engineering decisions for the domain, including architecture, platform strategy, AI/agent design, mobile experiences, integrations, and operational excellence.

This leader brings deep engineering fundamentals, strong domain fluency in sales and client management workflows, and hands-on experience building AI agents both within Salesforce and outside Salesforce. Their mandate is to bring AI to life by embedding it directly into the day-to-day work of sellers, account teams, and executives—through mobile-first, workflow-aware, production-grade solutions that drive growth, cross-sell, and upsell outcomes.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Qualifications

• 12+ years of progressive software engineering experience
• 8+ years as an engineering leader owning architecture and delivery for complex, enterprise-scale platforms
• 8+ years of experience leading engineering managers and senior technical leaders at scale
• 5+ years of experience building AI solutions, including:
  • Agents within Salesforce (e.g., Agentforce or equivalent)
  • Agents and AI services outside Salesforce
  • Strong grounding in core engineering principles: Distributed systems, API and integration design, Cloud-native architectures, Mobile engineering
• 3+ years of Salesforce engineering experience, including mobile and integrations

Requirements

• Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness
• Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response
• Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence
• Own and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption
• Design and implement role-based digital assistants (agents/digital co-workers) that improve speed, quality, and consistency of work while keeping humans in control
• Lead the design and build of agents within Salesforce, including Agentforce-based solutions, workflows, actions, and outputs
• Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate
• Own the design and engineering of a mobile-first experience that enables sales and client stakeholders to manage their daily work
• Own Salesforce as a core growth platform from an engineering perspective, not just configuration
• Partner with Growth Office leaders to operationalize a technology-enabled cross-sell and upsell strategy
• Own end-to-end delivery across a portfolio of initiatives spanning multiple teams and Optum businesses

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)