[Hiring] Senior Director - AI Delivery @Coupa Software

Role Description

The Senior Director, AI Delivery leads the engineering organization responsible for designing, building, deploying, and operating enterprise AI solutions across the company. This leader owns the end-to-end delivery lifecycle for AI initiatives, partnering closely with business stakeholders, AI Strategy, Enterprise Architecture, Data, Infrastructure, Security, and Product teams to transform business opportunities into production-ready AI capabilities.

The role is accountable for execution excellence, engineering quality, delivery predictability, operational stability, governance compliance, and business value realization across a portfolio of AI agents, automations, and intelligent workflows. The focus is on delivering enterprise-grade AI products that are scalable, secure, measurable, and reusable.

What You'll Do

• AI Delivery Leadership
  • Lead the enterprise AI Delivery Engineering organization.
  • Build and scale a high-performing team of AI Engineers, AI Solution Architects, and AI Operations.
  • Establish delivery standards, engineering practices, and operating models for AI solution development.
  • Own execution across multiple concurrent AI programs and business domains.
• Enterprise AI Solution Delivery
  • Lead delivery of enterprise AI solutions including:
    • AI Agents
    • Agentic Workflows
    • AI-powered business automations
    • Conversational AI
    • Knowledge assistants
    • Retrieval-Augmented Generation (RAG) solutions
    • Multi-agent orchestration
  • Ensure solutions are secure, scalable, maintainable, and reusable.
• Engineering Excellence
  • Establish engineering standards for:
    • Prompt engineering
    • Agent development
    • Tool integration
    • MCP implementation
    • API integrations
    • AI workflow orchestration
    • Code quality
    • Reusable frameworks
    • Secure development practices
  • Drive adoption of reusable AI components and engineering accelerators.
• Delivery & Portfolio Management
  • Own delivery execution across the AI portfolio including:
    • Capacity planning
    • Prioritization
    • Roadmaps
    • Resource allocation
    • Milestone management
    • Executive reporting
    • Risk management
    • Delivery metrics
  • Ensure predictable execution across multiple AI initiatives.
• AI Operations (Run)
  • Establish operational excellence for production AI systems by overseeing:
    • Production monitoring
    • Agent health
    • Incident management
    • Performance optimization
    • Model performance
    • Prompt optimization
    • Cost optimization
    • AI observability
  • Drive continuous improvement after deployment.
• Governance & Responsible AI
  • Create & Manage the AI Governance council, partnering with Security and Compliance teams to ensure:
    • Responsible AI practices
    • Security reviews
    • Privacy compliance
    • Human-in-the-loop controls
    • Auditability
    • Model governance
    • Risk assessments
    • Regulatory compliance
  • Ensure governance is embedded throughout the delivery lifecycle.
• Cross-functional Leadership
  • Partner closely with:
    • AI Strategy
    • Enterprise Architecture
    • Business Systems
    • Data & Analytics
    • Security
    • Business Product Owners
    • Legal
    • Procurement
    • Vendor Partners
  • Align technology delivery with business priorities.
• Financial & Vendor Management
  • Manage delivery budgets and strategic partners by:
    • Overseeing vendor performance
    • Managing delivery costs
    • Driving AI platform optimization
    • Tracking consumption and FinOps metrics
    • Measuring ROI
    • Optimizing engineering capacity
• Organizational Leadership
  • Build a world-class AI delivery organization through:
    • Talent development
    • Workforce planning
    • Coaching and mentoring
    • Organizational design
    • Hiring
    • Performance management
    • Engineering culture
    • Innovation

Qualifications

• 12–15+ years of experience leading enterprise technology organizations.
• 7+ years managing engineering or enterprise application delivery / Data insights teams.
• Experience delivering AI, machine learning, or intelligent automation solutions at enterprise scale.
• Deep understanding of enterprise application ecosystems including CRM, ERP, HR, Finance, and collaboration platforms.
• Experience with LLMs, RAG architectures, agent frameworks, MCP, API integrations, orchestration frameworks, and enterprise AI platforms.
• Experience building and leading global engineering organizations.
• Strong executive communication and stakeholder management skills.
• Experience managing strategic vendors and systems integrators.
• Demonstrated success leading large transformation programs.

Preferred Experience

• Experience with Google Gemini, Vertex AI, apigee, Anthropic Claude ecosystems.
• Experience integrating AI into enterprise platforms such as Salesforce, Netsuite, Zuora, or similar.
• Knowledge of Responsible AI, AI governance, and enterprise security.
• Experience implementing AI observability, AI testing, and operational monitoring frameworks.
• Familiarity with cloud-native architectures, DevOps, CI/CD, and modern software engineering practices.

Benefits

• Global Well-Being Perks (For All Employees Globally)
• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year.
• Birthday Time-Off: Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): We offer 40 hours of paid VTO annually to support community initiatives.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources.
• Business Travel Protection: Zurich Travel Assist provides medical, safety, and emergency support during business travel.
• Referral Bonus Program: Receive generous monetary referral bonuses for successful referrals.
• Please note: Coupa offers highly competitive, location-specific benefits packages tailored to your primary work location.