[Hiring] Senior AI Business/Process Analyst @Presbyterian Healthcare Services

Role Description

Build your Career. Make a Difference. Presbyterian is hiring a skilled Senior AI Business/Process Analyst. This position plays a critical role in driving successful AI/RPA Automation initiatives within the organization. This role combines expertise in business analysis, artificial intelligence, and process automation to identify, analyze, and optimize business processes for automation using AI and automation technologies.

Type of Opportunity: Full time

Job Exempt: Yes

Job is based: Reverend Hugh Cooper Administrative Center

Work Shift: Days (United States of America)

• The Senior AI Automation Business Analyst/Lead collaborates with stakeholders, gathers requirements, designs AI-enabled automation solutions, and supports the implementation and continuous improvement of AI-driven automation projects.
• Assessment of Automation as part of intake:
  • Evaluate incoming requests to identify opportunities for AI, RPA, and automation.
  • Assess feasibility, potential value, complexity, and alignment with business objectives to prioritize and define appropriate automation approaches.
• Process Analysis and Optimization:
  • Conduct detailed process analysis and evaluation to identify areas for process improvement and automation.
  • Analyze complex business processes, identify bottlenecks, and propose process optimization solutions that leverage AI and automation capabilities and best practices.
• RPA, AI, and Automation Solution Design:
  • Collaborate with the AI, RPA, and automation development team to translate business requirements into technical specifications and solution designs.
  • Define intelligent automation workflows, exception handling mechanisms, and data integration requirements.
  • Ensure the scalability, maintainability, and extensibility of AI, RPA, and automation solutions.
• Stakeholder Management:
  • Build strong relationships with business stakeholders, including department leaders, process owners, and subject matter experts.
  • Engage in effective communication, manage expectations, and provide regular project updates.
  • Act as a trusted advisor, educating stakeholders on AI, RPA, and automation capabilities, benefits, and potential impact on their processes.
• Project Management:
  • Lead or actively participate in AI, RPA, and automation projects, ensuring adherence to project timelines, scope, and quality standards.
  • Define project plans, milestones, and deliverables.
  • Monitor project progress, identify risks and issues, and implement mitigation strategies.
  • Collaborate with cross-functional teams to drive project success.
• Testing and Quality:
  • Support testing and quality assurance for AI, RPA, and automation solutions, including functional, integration, and user acceptance testing.
  • Ensure solutions meet business requirements, performance expectations, and reliability standards before deployment.
• Assurance:
  • Develop and execute comprehensive test plans for AI, RPA, and automation solutions.
  • Conduct rigorous testing, including unit testing, system testing, and user acceptance testing.
  • Ensure the quality and reliability of AI models, RPA bots, and automation workflows, and their compliance with defined business rules and requirements.
• Continuous Improvement:
  • Proactively identify opportunities to enhance existing AI, RPA, and automation solutions and drive continuous improvement.
  • Analyze performance metrics, identify areas for optimization, and propose process enhancements or additional automation initiatives.
  • Stay updated on industry trends and emerging AI, RPA, and automation technologies.

Qualifications

• Bachelors degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
• Advanced knowledge of Systems Analysis with focus on customer requirements and concepts of the software development lifecycle.
• Proven experience as a Business Analyst or RPA Analyst, with a focus on process automation and RPA implementation.
• Strong knowledge of business analysis techniques, process mapping, and process optimization methodologies.
• Experience with RPA tools such as UiPath, Automation Anywhere, or Blue Prism.
• Familiarity with Agile or Scrum methodologies and project management practices.
• Excellent analytical and problem-solving skills, with the ability to think strategically and understand complex business processes.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Attention to detail and a commitment to delivering high-quality solutions.
• Certifications in Business Analysis (e.g., CBAP) and RPA (e.g., UiPath RPA Developer) are advantageous.

Benefits

• Comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program designed to provide engaging opportunities to enhance health and activate well-being.