[Hiring] Machine Learning Engineer @ServiceUp

Role Description

You'll own the full lifecycle of machine learning at ServiceUp, from exploration and model development through production deployment and iteration. You'll collaborate closely with product, design, and engineering to identify where ML can create value and translate model outputs into features customers use. Our data stack today includes PostgreSQL, BigQuery, and Hex, but this is our first dedicated ML hire. We'll look to you to help shape the ML tooling and infrastructure.

What You'll Do:

• Own and expand the model portfolio.
• Drive the ML engineering process from idea to production.
• Define success metrics and evaluation frameworks for each model.
• Productionize ML models.
• Take experiments to production with real-time inference, monitoring, retraining pipelines, and phased rollouts with feature flags and guardrails.
• Build and evaluate classifiers with rigorous offline and online methods.
• Design feature engineering pipelines across repair orders, shop performance, fleet behavior, vehicle attributes, and cost benchmarks.
• Own model evaluation including cross validation, XAI, confidence calibration, bias detection, A/B testing, and shadow mode comparison against human decisions.

Qualifications

• 7+ years of applied ML experience with a track record of shipping models to production.
• Strong statistics and ML fundamentals.
• Deep experience with tabular data, feature engineering on structured data, and messy real-world datasets.
• Production ML experience.
• Proficiency with ML tooling and frameworks.
• SQL fluency for data exploration, feature building, and model validation.
• Excellent communication and collaboration skills in a remote environment.

Requirements

• Bias-variance tradeoffs, class imbalance, calibration, and knowing when a simpler model wins.
• Feature drift, data quality, monitoring, and the gap between offline metrics and real-world performance.

Nice to Have

• Domain experience in marketplaces, fleet operations, or repair/maintenance workflows.
• Anomaly and fraud detection experience.
• Practical LLM experience for explanation generation or data enrichment (not as the core model).

Benefits

• Competitive pay with equity.
• Medical, dental, and vision coverage.
• Flexible PTO and company holidays.
• Remote-friendly setup with home office support.
• Learning and development budget.
• Wellness stipend to support your health and well-being.
• Paid parental leave.
• Benefits may vary by location and role.