[Hiring] Machine Learning Data Ops, Manager I, MLD Ops, GO-AI @Amazon

Role Description

Want to join the Earth’s most customer centric company? Are you someone who likes to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.

Manager I / Front line manager is accountable for the overall direction and operations of our site with a team of 20-25 employees, creating a culture of customer obsession, high performance, and high-quality throughput.

Qualifications

• Should be a Graduate or equivalent
• Minimum 4 years of experience, out of which 18 months should be as team leader / team manager
• Proven leadership abilities with a track record of successfully managing and motivating teams
• Excellent / Very good verbal and written communication skills in English
• Very good presentation, feedback & coaching skills
• Ability to observe, analyze and identify process improvement opportunities
• Highly energetic & enthusiastic
• Should be able to lead by example
• Hands-on experience with MS-Office, preferably on MS-Excel and PowerPoint
• Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
• Basic data handling and data interpretation skills
• Should be comfortable with 24x7 rotational shifts
• Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus
• Communicating with internal customers (ACES, Training, Quality etc.) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates

Requirements

• Lead, motivate and manage a team of 20 – 25 employees
• Measuring team developmental and performance goals and regular 1x1 with the team members
• Ensuring process deliverables per SLA, team and workflow management
• Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
• Ensuring all processes are conducted in compliance with company policies and guidelines
• Generating reports of team performance
• Internal quality checks, audits and ensuring appropriate trainings & conduct coaching sessions to succeed
• Translate organizational vision to actionable goals and guide the team in achieving them & review progress periodically
• Promote a culture of continuous learning and development within the team
• Prepare metrics, SOPs and create processes
• Analyze data to identify trends, bottlenecks and areas of improvement
• Work with the operations management team to develop and implement process improvements

Benefits

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Knowledge of Microsoft Office products and applications, especially MS Excel & Word at an advanced level
• Experience in managing critical operational processes, with SLA responsibility
• Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced Excel and working with large data sets
• Experience gathering and analyzing large amounts of data and delivering business improvements
• Knowledge of lean six sigma tools / Green belt certified

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.