[Hiring] Lead Decision Intelligence Engineer @Humana

Role Description

The Lead Decision Intelligence Engineer (AI) owns the application of Decision Intelligence and agentic AI across the NBA platform. This role analyzes and formalizes the business decisions that drive member engagement, translating stakeholder objectives, constraints, policies, and available data into structured decision models that can be evaluated, optimized, and automated. Working closely with business, product, and engineering teams, you identify where decisions should remain rule-based, where predictive models should be applied, and where agentic systems can create measurable value.

You then design and build production-grade decision intelligence capabilities that help teams create, understand, optimize, and govern member actions. Using LangGraph, LangChain, Azure OpenAI, Azure AI Foundry, Databricks, and Humana's AI Gateway, you build agentic workflows that reason through decision processes, generate recommendations, explain tradeoffs, assist with action authoring, and continuously improve decision outcomes. This is a hands-on technical leadership role that combines decision science, AI engineering, and software architecture while leading a small team of engineers.

Key Responsibilities

• Decision intelligence modeling: Analyze and formally model business decision processes, including objectives, constraints, policies, decision points, outcomes, dependencies, and feedback loops that govern member engagement.
• Decision decomposition: Break complex business processes into decision graphs, decision services, decision hierarchies, and optimization opportunities that can be measured, automated, and improved.
• Optimization strategy: Determine where rules, predictive models, reinforcement learning, optimization techniques, or agentic systems create the highest business value and operational impact.
• Agentic workflow delivery: Design and implement production agent workflows using LangGraph and LangChain, including multi-agent collaboration, tool usage, workflow memory, planning, reasoning, and human-in-the-loop approval patterns.
• Action Library intelligence: Build AI-powered capabilities embedded directly into the Action Library that assist users in creating, refining, validating, governing, and optimizing member actions.
• LLM and agent engineering: Own integration with Azure OpenAI and other enterprise models through Humana's AI Gateway, including prompt engineering, structured outputs, retrieval patterns, tool calling, function execution, and workflow orchestration.
• Knowledge and retrieval systems: Design retrieval-augmented architectures using vector search, semantic retrieval, knowledge grounding, and enterprise content sources to provide reliable decision context.
• Reinforcement learning integration: Partner with data science teams to operationalize reinforcement learning and decision optimization models within NBA workflows, ensuring recommendations can be deployed and governed at scale.
• Evaluation and experimentation: Build rigorous evaluation frameworks that measure recommendation quality, decision quality, agent effectiveness, user adoption, business outcomes, and operational performance.
• AI governance and safety: Implement guardrails, observability, traceability, policy controls, human review mechanisms, and auditability requirements appropriate for a healthcare environment.
• Team leadership: Lead and mentor AI engineers, establish engineering standards, conduct design reviews, and drive execution across the Decision Intelligence workstream.
• Cross-functional partnership: Work closely with product, business, decision science, data science, and engineering teams to convert complex decision processes into production AI capabilities.

Qualifications

• Bachelor's degree in computer science or related field
• 6+ years of software engineering, machine learning engineering, AI engineering, or decision intelligence experience, including at least 1–2 years in a technical leadership capacity.
• Strong Python engineering experience building and operating production AI systems.
• Hands-on experience building agentic applications using LangGraph, LangChain, AutoGen, CrewAI, or similar orchestration frameworks.
• Experience integrating Azure OpenAI, Azure AI Foundry, Vertex AI, Anthropic, OpenAI, or comparable enterprise AI platforms.
• Strong understanding of Decision Intelligence concepts, including decision modeling, optimization, decision automation, objectives, constraints, and outcome measurement.
• Experience implementing LLM application patterns including tool calling, structured outputs, retrieval-augmented generation (RAG), memory management, and workflow orchestration.
• Experience building evaluation frameworks for AI systems, including automated evaluation, human review, performance measurement, and experimentation.
• Ability to map business processes into formal decision frameworks and communicate those models to both technical and non-technical stakeholders.
• Demonstrated ability to lead a small engineering team while remaining a hands-on contributor.
• Strong communication skills with the ability to explain complex AI and decision architectures to senior leadership.

Preferred Qualifications

• Experience with Decision Intelligence methodologies, decision modeling notation, decision requirements analysis, influence diagrams, decision graphs, or business decision management frameworks.
• Experience operationalizing reinforcement learning, contextual bandits, recommendation systems, or next-best-action optimization platforms.
• Experience with Databricks, MLflow, Feature Store, Mosaic AI, or enterprise machine learning platforms.
• Experience with Azure AI Search, vector databases, semantic retrieval systems, and enterprise knowledge architectures.
• Experience with observability platforms such as LangSmith, OpenTelemetry, PromptFlow, Azure Monitor, or equivalent AI monitoring solutions.
• Experience integrating AI capabilities into enterprise software platforms and workflow-driven applications.
• Familiarity with Adobe Experience Platform (AEP), Salesforce, CRM platforms, healthcare engagement platforms, or marketing technology ecosystems.
• Background in healthcare, insurance, or another highly regulated industry with auditability, explainability, and compliance requirements.

Work Style

• Remote/Hybrid - Preferably Boston, MA. Occasional travel to Humana's offices for training or meetings may be required.

Work Hours

• Typical business hours are Monday-Friday, 8 hours/day, 5 days/week-- some flexibility might be possible, depending on business needs.
• Very minimal travel might be required for training, meetings, and/or conferences.

Interview Format

• As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments.
• If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an on-demand assessment with pre-determined questions. You should anticipate the assessment to take approximately 10-15 minutes.
• Your on-demand assessment will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

• $129,300 - $177,800 per year
• This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.