[Hiring] Genesys Cloud @Navtech, Inc.

Role Description

I have an opportunity for a "Genesys Cloud - 100% REMOTE" and I am looking for a candidate who can join immediately. If you are interested, please reply with your updated resume or refer someone.

Position: Genesys Cloud - Google Contact Center

Location: Alpharetta GA - Remote

Duration: 6 to 12 Months Contract

Qualifications

• Good knowledge of the Google Contact Center AI solution
• Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
• Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP
• Excellent command over spoken, written and business communication skills
• Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course

Requirements

• Can configure, setup, administer and customize the CCAI solution per custom requirements
• Experience in delivering complex AI (or) DA projects
• Experience coding using one or more languages such as Python, Scala, Java, Go, combined with Data Structures, algorithms and software design
• Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
• Knowledge of data flow and dialog flow in CCAI applications
• Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
• Implementation of chat virtual agent
• Implementation of voice virtual agent
• Integrating agents with third-party applications, data sources, API, etc
• Deep knowledge of options for storing parameters and fulfilling user requests
• Knowledge of taking actions with fulfillment
• Testing and Logging
• Knowledge of how to draw insights from recordings
• Environment Management
• Identification and implementation of best practices for the design and deployment of virtual agents
• Identify key aspects, such as security and compliance in the context of contact centers
• Knowledge of methods of compliance with Federal Regulations

Company Description

NAVTECH INC

1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008

www.Navtechusa.com

E-Verified Company.

Contact:

• P: (224) 348-1340
• E: [email protected]