[Hiring] Generative AI Solution Architect @Zensar

Role Description

Gen AI Engineer – Microsoft Copilot Studio (4–6 Years Experience)

• Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
• Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
• Build a thorough understanding of client business processes to identify and define AI opportunities
• Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
• Gather pain points across business and technical stakeholders
• Translate business and IT operational requirements into scalable Copilot solutions
• Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
• Prioritize AI use cases using a data-driven and impact-based approach
• Design and build Gen AI solutions tailored to client requirements
• Integrate copilots with enterprise data and workflows
• Work closely with Zensar’s SGO team to align outcomes and delivery
• Monitor, evaluate, and fine-tune AI models for performance and accuracy
• Stay updated with emerging Gen AI and Copilot capabilities
• Recommend upgrades, enhancements, and new AI solutions as needed

Qualifications

• Candidates with total IT experience of 10 years
• 4–6 years of experience in AI, Gen AI, or intelligent automation roles
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
• Python & AI / Microsoft Copilot certifications are a strong advantage

Requirements

• Flexibility to support US Eastern time zone as required

Company Description

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do.

• At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
• Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City.
• We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized.
• We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.