[Hiring] Director of AI @Ludia Consulting

Role Description

As Director of AI, you lead how Ludia uses AI, inside our own walls and in what we deliver to customers. You own the internal AI strategy that brings intelligent agents to every part of the business, the policy and governance that keep those agents safe, the budget that pays for them, and the Ludia Labs accelerators that put the same capability in our customers' hands. We care about AI that reaches production and gets used.

You are also responsible for all Customer AI Implementation projects. This is a hands-on technical leadership role. You know Dynamics 365 cold, because nearly every agent and accelerator we build sits on top of it, and you are comfortable in the code, the architecture, and the standards that keep what we ship reliable. You set the bar for how Ludia builds AI, and you give the team the tools to move faster.

You are also a human-first thinker. You believe AI should get more out of people rather than replace them: pair human reasoning and judgment with agents that handle the rest, and people do their best work. You will be Ludia's advocate for that future inside the firm, and you will help our customers picture it and get there too.

You work with the leaders of Operations, Delivery, Sales, Marketing, and Talent to turn ideas into automation the business can measure. You meet with the CEO monthly and with the AI Steering Committee quarterly, and you run the AI function in between. Security, governance, and responsible AI stay central to everything you ship.

Qualifications

• 10+ years in AI, data, or solution architecture roles, with at least 3 of those years leading an AI team, practice, or capability.
• A degree in Computer Science, Information Systems, or a related field, or equivalent hands-on experience.
• A track record of shipping AI agents and copilots into production, with real users and measurable value behind them.
• Deep, hands-on knowledge of Dynamics 365, the platform our agents and accelerators sit on.
• You still write code and build agents yourself (C#/.NET, Python, or TypeScript).
• Hands-on command of the Microsoft AI stack.
• Fluency with agentic patterns.
• Experience owning an AI acceptable-use policy or governance program, and an AI budget.
• Real ownership of AI security and responsible AI.
• Working knowledge of the data foundation for enterprise AI.
• A human-first leadership style.
• A talent for teaching and growing people.

Requirements

• Maintain a billable utilization target of 50%, tracked monthly.
• Serve as the primary point of contact for the AI products and its customers, including escalations and account health.
• Respond to customer issues promptly and see them through to resolution.
• Share customer feedback with delivery and leadership to improve the offering.
• Mentor junior consultants and contribute to delivery standards for AI related delivery.
• Identify expansion opportunities within existing accounts and partner with Sales to shape follow-on work, managed services, and roadmap engagements specific to AI.
• Represent Ludia in executive briefings, steering committees, and quarterly business reviews.

Benefits

• 100% Remote
• Unlimited PTO
• Companywide time off at the end of the year
• Full health, vision, and dental benefits
• 401K
• Work directly with Microsoft's engineering and FastTrack teams
• Opportunity to build and lead Ludia's AI capability and the Ludia Labs accelerator portfolio
• ...and more!