[Hiring] Director, AI Transformation & Business Operations @International Data Group

Role Description

We are seeking a seasoned, strategic-minded Director, AI Transformation & Business Operations to lead the operational functions of our technical organization, reporting directly to the CTO. This critical leadership role will drive operational excellence, optimize mechanisms, and foster cross-functional collaboration in support of the company's growth and objectives. A defining aspect of this role is a deep commitment to AI-powered operations. The ideal candidate will actively champion the adoption of AI and intelligent automation across the organization—identifying high-impact use cases, building AI-forward workflows, and driving measurable productivity gains. This leader will work closely with the CTO to shape the company's AI operational strategy, ensuring we leverage emerging AI capabilities to scale smarter and faster. The ideal candidate brings a proven track record in operational leadership within the technology industry, with a strong focus on driving efficiency, scalability, and innovation through both human and AI-driven capabilities.

Qualifications

• Bachelor's degree in Business, Communication, Computer Science, or a related field; or equivalent experience.
• 5+ years of operations experience at a technology company or working on technology-related initiatives.
• Demonstrated enthusiasm for and experience with AI tools in a professional context.
• Proven track record managing complex, large-scale, cross-functional programs.
• Strong knowledge of product and program management methodologies, frameworks, and tools.
• Experience handling complex tasks such as project planning, budgeting, resource allocation, risk management, and stakeholder management.
• Excellent leadership and communication skills.
• Experience developing and presenting operating models, program plans, and status updates to large audiences and senior executives.
• Strong communicator with the ability to convey complex ideas clearly and concisely.
• Self-starter, adaptable and flexible, who thrives in a fast-paced, collaborative, and innovative high-growth environment.
• Strong problem-solving skills and a proactive approach to challenges.

Requirements

• Champion AI adoption across the organization.
• Develop and execute an AI operations roadmap in partnership with the CTO.
• Embed AI tools into core operational workflows.
• Track developments in the AI tooling landscape.
• Define metrics and governance frameworks for AI effectiveness.
• Develop and implement a comprehensive operational strategy.
• Lead efforts to optimize and streamline operational mechanisms.
• Establish KPIs and metrics to measure operational performance.
• Foster collaboration and alignment across departments.
• Develop exceptional executive communication.
• Identify potential risks to business operations and develop mitigation strategies.
• Oversee relationships with external vendors and service providers.
• Stay current on regulatory requirements and industry standards.

Benefits

• 15 vacation days (prorated based on start date)
• 12 company-paid holidays
• 6 paid sick days (prorated based on start date; may vary by state)
• Medical, dental, and vision coverage
• 2 floating holidays (prorated based on start date)
• 1 volunteer day
• 401(k) company match (IDC matches 3% on the first 6% of employee contributions)
• Company-paid short-term disability
• Company-paid life insurance
• Company-paid parental leave

Company Description

At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.