[Hiring] Director, AI & Process Automation @RingCentral

Role Description

RingCentral is looking for a Director, AI & Process Automation to serve as our internal AI opportunity hunter — embedding across the business to identify where intelligent automation can eliminate friction, reduce cost, and accelerate outcomes, then driving those initiatives to completion. This is a high-visibility, cross-functional role that sits within Operations. This is not a strategy-deck role—it’s a builder’s role.

• Conducting ongoing discovery across functions (Sales, Finance, HR, Customer Success, Legal, etc.) to identify high-value automation and AI opportunities.
• Developing and maintaining a prioritized AI/automation opportunity pipeline with business cases tied to ROI, time savings, and risk reduction.
• Leading end-to-end delivery of automation initiatives — from scoping and vendor selection through implementation and adoption — without necessarily owning the engineering resources.
• Serving as the internal subject matter expert on AI tools, agentic workflows, RPA platforms, and LLM-powered process automation.
• Partnering with IT and Engineering to ensure solutions are architecturally sound, scalable, and aligned with enterprise standards.
• Building strong relationships with business unit leaders to embed a culture of continuous automation thinking across the organization.
• Defining and tracking KPIs that demonstrate the business impact of automation initiatives.
• Monitoring the external AI/automation landscape and bringing relevant innovations back to the business.
• Representing Operations in enterprise-wide AI governance and strategy discussions.

Qualifications

• 10+ years of experience in operations, business transformation, or technology roles — with meaningful hands-on experience in AI and automation.
• Technically credible: you understand LLMs, prompt engineering, workflow automation platforms (e.g., n8n, Zapier, MuleSoft, or similar), APIs, and AI integration patterns well enough to evaluate trade-offs, guide engineers, and engage in substantive design conversations.
• Proven track record of identifying operational inefficiencies and delivering measurable, automation-driven improvements.
• Demonstrated track record of taking AI automation initiatives from concept to production at enterprise scale—not just building strategies, but shipping solutions that delivered measurable business outcomes.
• Ability to translate complex technical concepts into business language — and business pain into solvable technical problems.
• Strong stakeholder management skills; comfortable influencing senior leaders without direct authority.
• Strong program management instincts: you bring structure and rigor to ambiguous environments, manage multiple concurrent initiatives without losing momentum, and hold teams accountable to outcomes over activities.
• Experience managing vendors and implementation partners.
• Comfortable operating with ambiguity in a fast-moving environment — this role will evolve as the company’s AI maturity grows.
• Experience in SaaS or technology companies preferred.
• Bachelor’s degree or equivalent work experience.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
• 401K match and ESPP.
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave and new parent gift boxes.
• Family-forming benefits (IVF, Preservation, Adoption etc.).
• Emergency backup care (Child/Adult/Pets).
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services that provide legal advice, document creation and estate planning.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee perks and discounts program.

Company Description

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction.