[Hiring] Director, AI & Data Science @Reflex Media

Role Description

Seeking.com is the world's largest premium dating platform, founded and led by an MIT alumnus and headquartered in Las Vegas. We are a lean company of about 60 people, so every leader here builds.

You will lead our combined Data Engineering & Analytics, AI, and Data Science team of six to seven individual contributors and report directly to the Co-CEOs. This team is Seeking's central AI capability: the models, infrastructure, evaluation frameworks, and continuous-learning systems the whole company runs on. Expect about half your time leading and half writing code, building models, and debugging production systems yourself.

Your first mandate is to achieve 100% AI automation of routine user-uploaded content moderation, with accuracy proven superior to our human moderators and at a lower total cost. Next is AI customer support that resolves member tickets end to end. You own both outcomes completely, from policy and data through production results.

Over time, the team will extend AI to fraud prevention, matching, member onboarding and success, marketing, monetization, retention, and product development, in partnership with the leaders who own those areas. Every initiative carries a measurable target, a named owner, and a mechanism for continuous learning. The immediate problems come first, and this role exists to solve them.

This role is for someone who manages a hands-on team today and still ships code. If your recent roles had managers reporting to you, or you plan to delegate the technical work and manage through status meetings, this is the wrong role. If you walk into ambiguity and know exactly what to do, keep reading.

What You Will Do

• Set the foundation in your first 30 days
  • Bring Product, Support, and Operations to one written moderation policy with a single owner.
  • Inventory every production AI system with a named owner, backup, dependencies, and monitoring gaps.
  • Trace every upload from receipt through model decision, enforcement, and any human review.
  • Quantify every path that still needs a human, with its root cause, cost, and fix.
• Prove AI beats our human moderators, then reach 100%
  • Test the AI and our moderators on the same held-out cases, with reference decisions set by independent, policy-qualified reviewers.
  • Report missed violations and wrongful rejections separately, with sample sizes and confidence intervals.
  • Close every gap: missing coverage, uncertain model outputs, system failures, unenforced decisions, and duplicate human review.
  • Expand automation in controlled stages, each with a tested rollback.
• Build systems that keep getting better
  • Every production system improves through verified feedback, independent evaluation, and controlled releases.
  • Run a monthly learning cycle in which a new model ships only when it beats production on the same independent test.
  • Version every dataset, policy, prompt, and model so every gain can be proven and every change can be rolled back.
• Run production AI like a business
  • Give every production AI system monitoring, alerts to a named owner, documented recovery, and regular failure drills.
  • Report results in business terms: quality, cost per outcome, revenue, efficiency, and member experience, with savings reconciled with Finance.
  • Keep one executive dashboard and run a weekly review with the Co-CEOs.
• Automate support, then partner across Seeking
  • Own AI customer support end to end: agents that resolve tickets and execute approved actions, such as subscription changes and eligible refunds.
  • Once moderation and support are delivered, partner with the leaders of Marketing, Product, and other departments on fraud, matching, onboarding, monetization, and retention.
  • Bring the Co-CEOs a ranked list of opportunities by impact on cost, revenue, efficiency, and member experience.
• Lead and grow the team
  • Review each person's work line by line, pair on hard problems, and give direct feedback every week.
  • Build a growth plan for everyone, recruit strong talent, and address performance gaps early.
  • Set quarterly OKRs for the function and each direct report, with leading and lagging KPIs for every Key Result.
  • Run the work in Jira, Confluence, and Monday.

Qualifications

• A Bachelor’s in Data Science, Computer Science, Software Engineering, or a closely related technical field.
• A Master’s or Ph.D. in CS, AI, ML, Statistics, or a related quantitative field is strongly preferred.
• Seven or more years delivering production data or ML systems, including three or more years managing teams of individual contributors.
• Strong Python and SQL, with production code you personally wrote in the past year.
• Production ML and architecture judgment.
• Experience leading an AI automation program in moderation, trust and safety, support, or a comparable decision system.
• Evaluation rigor and continuous learning.
• Measurable business impact.
• Cross-functional influence.
• A record of mentoring engineers and scientists into stronger, more senior contributors.
• Daily use of Claude, Claude Code, Cowork, or comparable AI tools.

Nice to Have

• Production work in multi-modal or computer vision moderation, fraud detection, recommender systems, or marketing and monetization models such as propensity, pricing, and lifetime value.
• Familiarity with our stack: AWS (S3, Redshift, SageMaker, Bedrock), Looker, and Kubernetes.

Compensation

• $175,000 to $225,000 base, commensurate with experience.
• Full-time, salaried, remote within the US.
• 99% coverage of our medical base plan, dental, and vision.
• 50% 401(k) match up to 6%.
• Flexible Spending Account and flexible paid time off.

How We Hire

• Recruiter screen: code you wrote in the last 90 days, the team you manage, and logistics.
• Practical round: live SQL and Python, plus a production architecture discussion.
• Systems round: work through a simplified moderation workflow.
• Co-CEO round: treat it as a pitch. Study the product, ask sharp questions, and bring your 90-day plan for moderation and customer support.
• References, including a former direct report.

Equal Opportunity Employer

Reflex Media is an equal opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination of any kind. Candidates are encouraged to apply for qualified positions regardless of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. Reflex Media's hiring decisions are based solely on qualifications, merit, and the needs of the company. All offers of employment are contingent upon the completion of a full background and reference check.