[Hiring] Director – AI & Customer Experience @Trackmind

Role Description

Lead enterprise AI strategy and transformation to enhance customer experience and intelligent decisioning. Drive scalable AI product development, adoption, and business impact across global teams.

Key Responsibilities

• Define and execute AI strategy aligned with business and digital goals
• Advise leadership on AI opportunities, maturity, and impact
• Lead AI Centre of Excellence (CoE) and governance frameworks
• Drive AI adoption across regions and business units
• Own AI product roadmap (GenAI, LLMs, copilots, personalization)
• Build AI decisioning capabilities, data models, and platforms
• Manage AI partner ecosystem (vendors, academia, innovation partners)
• Collaborate with product and tech teams for AI integration and scalability
• Promote agile, user-centric product development

Qualifications

• Strong experience in AI product development and agile teams
• Expertise in GenAI, LLMs, AI architecture, and MLOps
• Experience with Azure, Azure OpenAI, Databricks
• Knowledge of enterprise data platforms
• Salesforce/SAP exposure (preferred)

Requirements

• Proven leadership in AI/digital product roles in global organizations
• Experience delivering AI and customer experience solutions at scale
• Strong background in building AI capabilities and operating models
• Ability to influence senior stakeholders and lead global teams

Company Description

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.