[Hiring] Director, AI Center of Excellence @LanguageLine Solutions

Role Description

The Director, AI Center of Excellence will build and lead the AI Center of Excellence for LanguageLine, while also supporting broader Teleperformance Specialized Services collaboration where shared opportunities, standards, and reuse make sense. This leader will help shape and turn AI strategy into a practical operating model by establishing governance, prioritizing opportunities, enabling responsible adoption, and helping business teams convert AI ideas into measurable operational and client value.

This role reports to the CTO and serves as the day-to-day leader of the COE. The Director will balance strategy, execution, governance, and stakeholder leadership with a primary focus on LanguageLine and a secondary focus on cross-company coordination across Specialized Services where appropriate.

Key Essential Functions

• Lead the AI Center of Excellence
• Stand up and lead the operating model for the AI Center of Excellence
• Help shape executive thinking on AI priorities and translate that direction into a practical AI roadmap, delivery model, and governance framework
• Build the COE as a lean, high-credibility enablement function rather than a centralized bottleneck
• Drive AI Strategy and Portfolio Prioritization
• Partner with LanguageLine business and functional leaders to identify, assess, and prioritize AI opportunities
• Build and maintain a LanguageLine-focused AI roadmap aligned to business goals, risk posture, and enterprise priorities
• Create clear intake, prioritization, and decision frameworks for AI initiatives
• Regularly present AI COE progress, priorities, key developments, risks, and market-relevant AI updates to the LanguageLine executive team
• Establish Responsible AI Governance
• Define and operationalize AI governance, policies, standards, and playbooks aligned with TP Global AI Policy and ISO 42001
• Develop practical risk-tiering and review approaches for AI initiatives
• Ensure the COE supports responsible model development, usage, procurement, and deployment without creating unnecessary friction
• Accelerate Adoption and Business Value
• Partner with domain teams on high-impact, complex, or high-risk AI initiatives
• Support business case development, benefits framing, and implementation planning
• Create mechanisms to measure AI adoption, effectiveness, and business impact
• Work with business functions across Specialized Services to identify AI enablement opportunities and role-specific capability gaps
• Build Reuse and Organizational Capability
• Establish and maintain a living inventory of AI systems, experiments, and use cases across Specialized Services
• Create systems to capture and share AI learnings, tools, models, and implementation patterns
• Lead training, roundtables, and enablement efforts that improve AI literacy and readiness across the organization
• Assess AI training needs across functions and help define role-based learning paths for leaders, managers, builders, and frontline or operational teams
• Deliver selected training and awareness sessions directly while also coordinating with HR, learning teams, and external partners
• Partner with HR and learning teams to operationalize required AI training, awareness, and policy rollout
• Lead a Small Applied AI Team
• Hire, coach, and lead a small team supporting rapid prototyping, enablement, and delivery acceleration
• Oversee a lightweight SWAT capability for AI proofs of concept and early-stage pilots
• Set a high bar for pragmatism, speed, responsible AI practices, and business alignment

What Success Looks Like

• Establish the COE as a trusted capability within LanguageLine
• Establish a strong, credible reporting cadence with the LanguageLine executive team
• Deliver a credible inventory of AI systems, opportunities, and risks
• Implement a practical AI governance model aligned with enterprise policy
• Launch a prioritized roadmap of high-value AI opportunities
• Improve reuse of AI tools, lessons, and patterns across companies
• Establish a practical AI literacy and training approach across key functions
• Demonstrate measurable wins in adoption, efficiency, client value, or workforce augmentation

Qualifications

• Experience leading or scaling an AI, automation, digital transformation, or innovation function
• Experience defining governance, operating models, and delivery mechanisms for emerging technology initiatives
• Experience partnering with business leaders to prioritize and operationalize AI use cases
• Experience working across multiple business functions, such as sales, finance, marketing, HR, and operations
• Experience working with modern AI capabilities, including LLM-based workflows, copilots, automation, and model-enabled business applications
• Practical experience using AI-assisted development and coding tools to improve team velocity
• Experience balancing experimentation speed with security, risk, legal, and compliance considerations
• Experience designing, leading, or scaling technology adoption, enablement, or training programs is strongly preferred
• Experience building cross-functional programs across multiple business units or companies
• Experience leading small high-performing teams in ambiguous environments

Preferred Knowledge, Skills & Abilities

• Strong executive communication and stakeholder management
• Executive presence and the ability to brief senior leadership on AI progress
• Ability to translate between technical teams and business leaders
• Strong judgment in prioritization, governance, and organizational design
• Practical understanding of responsible AI, model risk, and AI policy frameworks
• Strong familiarity with AI-native engineering workflows
• Ability to shape role-based AI literacy and training programs
• Bias for action, clarity, and lean execution

Salary and Benefits

• US CA Monterey Headquarters and US (Remote) pay range is $175,000.00 - $190,000.00 USD Annually
• This role is also eligible for bonus potential
• Comprehensive benefits package including medical, dental, vision, and a 401(k) plan

Work Environment

• Remote
• Travel Requirements: 10%
• Physical Requirements: Office Clerical Category

Compliance Requirements

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes
• For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.