[Hiring] Developer, AI Solutions @11 11 Systems

Role Description

The Developer, AI Solutions builds and maintains governed AI capabilities on approved enterprise platforms. This hands-on individual contributor translates approved business use cases into safe, responsible, and measurable technical solutions. Success requires strong development, integration, troubleshooting, documentation, and cross-functional collaboration skills. This is a full time, remote role, based in the United States, reporting to the Director of AI.

• Build, configure, test, version, release and improve governed AI agents, workflows, prompts, retrieval, approved data sources and supporting automation.
• Translate approved business use cases into technical solution designs with clear assumptions, effort estimates, risks, and success criteria.
• Build and troubleshoot integrations, APIs, webhooks, and data connections with platform, data, application, and Security owners.
• Support technical onboarding of business teams onto newly built agents, workflows, or reusable AI solutions.
• Diagnose and address Tier 3 technical issues involving retrieval quality, indexing anomalies, workflow failures, agent failures, integration defects, permission-model behavior, and advanced configuration problems.
• Perform root-cause analysis on recurring technical issues and implement durable fixes rather than repeated workarounds.
• Author technical reproduction cases for vendor escalations and engage with vendor engineering on complex defects when needed.
• Produce reliability, quality, usage, and consumption telemetry for deployed AI capabilities.
• Document technical designs, integrations, agent and workflow definitions, and technical runbooks used by the broader AI function.
• Support technical evaluation of new vendor capabilities and changes, including compatibility, risk, governance, safety, and implementation considerations.
• Apply established standards for ethical and responsible AI use in the technical design and operation of agents, workflows, prompts, and integrations, as well as 11:11's Secure Development Policy.
• Partner with cross-functional teams on shared dependencies without assuming their operational ownership.
• Contribute to continuous improvement of technical AI patterns, reusable components, capability quality, and governance-aligned implementation practices across the company.
• Evaluate and support in-scope AI capabilities embedded in other enterprise systems when technical integration or controls are required.
• Support advanced technical enablement for power users and builder-track audiences.
• Escalate policy, standards, architecture, prioritization, and vendor-commercial matters to the Director of AI.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• Additional duties as assigned.

Qualifications

• Bachelor’s or university degree in related Information Technology field, or equivalent years of related work experience required.
• 3+ years of demonstrated experience in application development, enterprise platform configuration, automation, integrations, business systems, or related technical role.
• Demonstrated hands-on experience building with enterprise AI tools, agents, workflows, or comparable AI platform capabilities in a business environment.
• Working proficiency in Python or a comparable scripting language.
• Practical experience with REST APIs, authentication, webhooks, and JSON or similar structured data.
• Understanding of enterprise search and retrieval concepts including indexing, ranking, permissions-aware retrieval, grounding, and relevance tuning.
• Demonstrated skill in prompt and instruction design, including structured testing and iterative improvement.
• Experience with enterprise SaaS or search platforms, including Glean, and identity and access models such as SSO, SCIM, RBAC, and group-based permissions.
• Familiarity with common AI risks including hallucination, prompt injection, over-permissioning, data leakage, and appropriate mitigations.
• Ability to write clear technical documentation for both technical and nontechnical audiences.
• Experience with coding agents like Claude Code or Codex, AI workflow or evaluation tools, Cloud AI services, or Bedrock preferred.
• Must be legally eligible to work in United States without visa sponsorship.

Benefits

• The base salary for this role ranges from $112,000 to $126,000.
• Individuals may also be eligible for variable incentives such as bonuses or sales commissions.
• Comprehensive healthcare plan options.
• Retirement plan with company match.
• Life, other supplemental insurances.
• Paid time off and company holidays.
• New Parent Leave.
• Wellness programs.