[Hiring] Data and AI Operations Manager @PACS

Role Description

The Data and AI Operations Manager is responsible for architecting, implementing, and continuously refining AI driven systems that unify digital marketing data and surface actionable insights. This individual contributor partners closely with digital marketing teams to identify what's working, where support is needed, and how AI can accelerate performance at scale. They will own the roadmap for AI models, data pipelines, analytics frameworks, and experimentation processes that support 300+ facilities.

• AI Systems Ownership — Design, deploy, and maintain AI models that aggregate and analyze data from social platforms, reputation tools, websites, and other digital channels.
• Data Integration & Architecture — Build scalable data flows that consolidate multi-source marketing data into unified dashboards and insight engines.
• Insight Generation — Translate complex data into clear, actionable recommendations for digital marketing teams supporting 300+ facilities.
• AI Experimentation — Lead continuous testing, validation, and refinement of AI models to improve accuracy, efficiency, and predictive value.
• Cross-Functional Collaboration — Partner with social, SEO, web, and facility teams to identify opportunities for AI-driven improvements.
• Scalability Strategy — Ensure all AI and analytics solutions are built for multi-facility scale, reliability, and ease of adoption.
• Data Governance — Establish standards for data quality, consistency, and responsible AI usage.
• Thought Leadership — Stay ahead of emerging AI technologies and proactively recommend new tools, models, and approaches.

Qualifications

• Advanced Analytics - Expertise in data analytics, customer journey flows, user experience, data-driven decision making.
• AI/ML Proficiency - Hands-on experience with LLMs, Machine learning pipelines, and AI automation frameworks.
• Data Engineering - Strong ability to build ETL/EL, and data integrations.
• Marketing Technology - Familiarity with social analytics, reputation management platforms, CMS/website analytics, and CRM systems.
• Communication - Ability to translate technical findings into clear narratives for non-technical stakeholders.
• Project Leadership - Proven success driving complex initiatives as an individual contributor.

Requirements

• Experience supporting multi-location or franchise-style organizations.
• Bachelor's degree in IT, analytics, business, or related field.
• Familiarity with AI observability, model monitoring, and prompt engineering.
• Strong understanding of SEO, paid media, and social strategy.

Benefits

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.