[Hiring] Clinical Product Specialist, AI Quality @Lyra Health

Role Description

Lyra is at the forefront of increasing access to evidence-based, efficacious mental health services on a large scale by leveraging technology and clinical excellence. We are looking for a licensed therapist who is passionate about leveraging state of the art technology, including artificial intelligence, to significantly expand access to evidence-based mental health interventions. This role will apply clinical knowledge and expertise to ensure the clinical safety and quality of Lyra’s AI tools at scale.

You will be part of a highly skilled and collaborative team with an established track record of cross functional collaboration for the development of clinical technology. Your work on monitoring and developing clinical AI tools will help create meaningful positive change on a large scale.

Your work may include a combination of:

• Conducting clinical safety and quality monitoring of Lyra AI tools to ensure adherence to clinical standards and protocols.
• Executing clinical escalation protocols to support client safety and treatment effectiveness for clients using Lyra AI tools.
• Participating in rigorous clinical testing to ensure Lyra AI tools consistently meet safety and quality requirements.
• Selecting and developing comprehensive sets of clinical scenarios that are representative of client situations (safety, distress) to support AI tools development.
• Writing sets of gold standard responses to specific clinical situations to maximize clinical effectiveness and helpfulness of AI tools.
• Evaluating AI responses in a systematic and reliable way to ascertain level of clinical quality.
• Synthesizing areas of improvement for AI tools to meet clinical safety and effectiveness criteria.
• Cross functional collaboration with other teams to support the development of AI tools.

Qualifications

• Master’s degree from a clinical track (e.g., MSW, MFT, MC, MMHC) or PsyD or PhD in clinical / counseling psychology.
• Unrestricted LCSW, LMFT, LPC, PsyD, PhD, or equivalent license (i.e., able to work independently, without supervision from a licensed supervisor) without current, past, or pending disciplinary action.
• 4+ years of primarily full-time direct clinical experience post-licensure.
• Strong training in and experience in safety risk assessment and management (e.g., SI, self-harm, etc.).
• Experience conducting clinical quality assurance (QA) or clinical auditing to ensure high standards of care.
• Passionate about disseminating evidence-based mental health care by leveraging technology on a large scale.
• Excellent training in and deep understanding of evidence-based treatments (e.g., CBT, DBT, IPT, EFT, ACT).
• Experience with the clinical application of generative AI and LLMs within a mental health context is a plus.
• Strong training in and experience providing culturally responsive care is preferred.
• Independent, flexible, can navigate uncertainty well, thrives in a fast-paced, high-change, dynamic environment.

Requirements

• Note on Generative AI for Applicants: While this role is dedicated to the clinical application of generative AI, we are seeking the unique clinical expertise and nuanced clinical judgment that only highly-trained clinicians can provide. As such, we ask that you do not use generative AI to develop your application materials (including cover letter) or when responding to interview questions.
• Salary: $106,000 - $162,500 a year.

Benefits

• We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
• By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses.