[Hiring] Artificial Intelligence Senior Trainer @Fortrea

Role Description

The Senior AI Trainer drives enterprise AI literacy and adoption through hands‑on enablement and disciplined Organizational Change Management. This role designs and delivers role‑based training that enables employees to use approved AI tools safely and effectively, with an initial focus on Microsoft Copilot and enterprise workflows. It owns end‑to‑end AI enablement—from executive sessions to global train‑the‑trainer programs—ensuring adoption is measurable, sustainable, and aligned with governance.

• Design and deliver a structured AI training strategy with Beginner, Intermediate, and Advanced learning pathways aligned to enterprise outcomes.
• Create persona‑based, workflow‑driven learning journeys for executives, leaders, functional teams, and specialists.
• Develop and maintain high‑quality training assets (instructor‑led and self‑paced), including decks, labs, guides, videos, prompt packs, FAQs, and trainer kits.
• Deliver global AI enablement through workshops, webinars, coaching, and hands‑on, scenario‑based sessions tied to real business workflows.
• Teach practical AI and GenAI concepts, including prompt patterns, limitations, validation practices, and human‑in‑the‑loop controls.
• Lead Microsoft Copilot and M365 enablement, ensuring responsible, effective day‑to‑day usage aligned with security and privacy requirements.
• Measure training effectiveness and adoption, continuously improving content and scaling impact through a global train‑the‑trainer and champion community model.

Qualifications

• Bachelor’s degree (or equivalent experience) in Education, Organizational Development, IT, Business, or related field.
• Master’s preferred.
• 5 - 7+ years’ experience delivering enterprise training/enablement, with evidence of creating curriculum and delivering instructor-led programs at scale.

Requirements

• Strong working knowledge of AI and GenAI concepts, with the ability to explain them clearly to non‑technical audiences in a practical, workflow‑based way.
• Proven experience delivering Microsoft technology training (M365 and Copilot‑related enablement strongly preferred).
• Experience building and operating knowledge hubs or learning portals for AI literacy, approved tools, and safe‑use guidance.
• Practical experience enabling advanced users and AI agents, including responsible use, governance, and validation practices.
• Demonstrated Organizational Change Management capabilities, including stakeholder engagement, communications, reinforcement, and adoption measurement.

Benefits

• Deep expertise in GenAI/LLMs, prompting techniques, agentic workflows, evaluation basics, and responsible AI practices.
• Microsoft certifications (e.g., Microsoft Certified Trainer, Copilot or Agent Administration certifications, or Microsoft MVP).
• Experience in life sciences, CRO, healthcare environments, or formal change management certification (e.g., Prosci).