[Hiring] AI & Support Automation Intern @Commvault

Role Description

We are seeking a motivated intern to join our Customer Support Automation team. This role offers hands-on experience in scripting, API integration, LLM workflow automation, and building support tooling to enhance customer support efficiency and effectiveness.

Responsibilities:

• Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary.
• Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times.
• Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly.
• Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests.
• Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling.
• Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement.
• Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes.

Qualifications

• Scripting, API integration, and LLM workflow automation experience preferred.
• Strong communication skills.
• Customer-focused mindset.
• Ability to multitask and prioritize.
• Familiarity with CRM software is a plus.
• Must be available to work from Tuesday, May 26th until Friday, August 7th.

Eligibility Requirements

• Be at least 17 years of age prior to scheduled start date.
• Be currently enrolled at an accredited institution.
• Be enrolled at an accredited institution the semester immediately following the summer internship program (Fall 2026).

Benefits

• We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day.
• Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You’ll leave with skills, confidence, and experience that set you apart.
• Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship.