[Hiring] AI - Software Engineering - Fellow I @Fiserv

Role Description

The AI - Software Engineering - Fellow I will lead the engineering team building a multi-tenant agentic AI platform for financial services. In addition, you will own the technical strategy, delivery, and production operations at scale.

What you will do:

• Own end-to-end engineering delivery of the agentic AI platform
• Set technical vision and architecture direction for a multi-tenant agentic platform built on AWS Bedrock AgentCore, Strands Agents SDK, and Cedar/AVP authorization
• Recruit, hire, and develop pillar leads and senior engineers across Identity & Access, Agent Runtime, Observability & FinOps, Catalog & Registry, and Evals & Testing
• Drive platform security posture — threat modeling for agent delegation chains, prompt injection defense, cross-tenant isolation, and regulatory compliance (SOC2, OCC, FFIEC)
• Establish engineering standards — ADRs, SDK architecture patterns, code review culture
• Build and operate the agent onboarding pipeline — enabling adjacent business teams to build, certify, and deploy agents on the platform
• Define SLOs, operational readiness criteria, and incident response processes for a banking-grade production platform
• Manage cross-pillar dependencies and technical risk — credential flows, MCP Gateway governance, audit pipeline completeness, and multi-tenant data isolation
• Partner with Security to establish pre-GA sign-off gates including penetration testing, SAST/DAST integration, and compliance certification
• Drive FinOps discipline — per-tenant cost attribution, LLM usage optimization, and infrastructure right-sizing

Qualifications

• 10+ years of software engineering experience, with 5+ years leading engineering teams across multiple product areas or platform pillars
• Proven track record building and shipping multi-tenant SaaS platforms — ideally in financial services, payments, or regulated industries
• Deep hands-on experience with AWS (IAM, KMS, Cognito, DynamoDB, S3, Lambda, Step Functions, ECS/EKS) and infrastructure-as-code (CDK or Terraform)
• Strong background in platform engineering — SDK design, API governance, developer experience, and internal platform adoption
• Experience with identity and authorization architectures — federation, RBAC/ABAC, credential management, tenant isolation patterns
• Demonstrated ability to recruit, develop, and retain senior engineering talent in a high-growth environment
• Experience managing AWS or cloud vendor partnerships with embedded engineering resources
• Familiarity with security and compliance in financial services — threat modeling, penetration testing, audit requirements, data residency
• Strong architectural judgment — ability to make build-vs-buy decisions, set technical direction across distributed teams, and manage technical debt
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Requirements

• Experience with AI/ML platforms, LLM orchestration, or agentic systems (agent frameworks, tool use, multi-turn workflows, human-in-the-loop patterns)
• Familiarity with AWS Bedrock, AgentCore, or similar managed AI services
• Knowledge of Cedar policy language, Amazon Verified Permissions, or comparable policy engines
• Experience with observability at scale — OpenTelemetry, distributed tracing, audit pipelines, PII redaction
• Background in MCP (Model Context Protocol), agent-to-agent delegation, or governed tool execution
• Experience leading platform teams through SOC2 certification, OCC examination readiness, or FFIEC compliance
• Prior experience at a fintech, payments processor, or banking technology company

Benefits

• Salary Range: $210,000.00 - $330,000.00
• Incentive eligible associates may receive an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards

Company Description

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.