[Hiring] AI Operations Lead @ApartmentIQ

Role Description

We’re looking for an AI Operations Lead to accelerate our transition to a native AI business. This is a hands-on applied AI role, not an AI research role. You’ll work across Product, Sales, Customer Success, Marketing, Operations, and Support to:

• Identify manual workflows
• Map messy business processes
• Build AI-powered automations and copilots
• Drive adoption across the teams that use them every day

You’ll be part product operator, part business operations problem-solver, part data analyst, and part AI-native builder. You should be comfortable moving from workflow discovery to prototype to rollout quickly, using tools like:

• ChatGPT
• Claude
• Cursor
• n8n
• Zapier
• Make
• Retool
• Notion
• SQL
• BI tools
• APIs
• Internal systems

The goal is not just to increase AI usage, but to help every team build the muscle for using AI instinctively, safely, and effectively to:

• Move faster
• Improve quality
• Create more operating leverage

We’re looking for someone with high agency, strong judgment, and a builder mindset, who can turn ambiguous operational problems into practical AI workflows that people actually use.

Qualifications

• 3–6 years of experience in product operations, business operations, revenue operations, strategy, technical program management, solutions, automation, data, or a similar role
• Demonstrated experience using AI to build, ship, automate, or materially improve work in a prior role, project, or team
• Strong fluency with modern AI tools such as ChatGPT, Claude, Cursor, Claude Code, Codex, or similar AI-native development environments
• Technical comfort with low-code/no-code tools, workflow automation platforms, SQL, BI tools, APIs, scripting, or systems integrations
• Strong operational empathy, with the ability to partner closely with business teams, understand their day-to-day work, and build solutions they actually adopt
• Excellent communication skills, including the ability to write crisp documentation, lead engaging trainings, and persuade teams to change how they work
• Analytical and data-driven approach to identifying, prioritizing, measuring, and improving AI-enabled workflows
• High ownership, strong urgency, and comfort operating with autonomy in ambiguous environments
• Strong product judgment, including knowing when to prototype, when to automate, when to involve Engineering, and when to kill an idea
• Bias toward hands-on building over strategy-only work
• Passion for AI, automation, operational excellence, and helping teams build durable leverage

Requirements

• Deploy AI-powered automations, copilots, and agentic workflows across a focused set of non-engineering teams within your first 6–12 months
• Partner with teams across Product, Sales, Customer Success, Marketing, Operations, and Support to deeply understand workflows, bottlenecks, edge cases, and success metrics
• Map existing business processes and identify opportunities where AI can reduce manual work, improve quality, accelerate decision-making, or create better customer experiences
• Build workflows using tools such as ChatGPT, Claude, Cursor, n8n, Zapier, Make, Retool, Notion, SQL, BI tools, APIs, and internal data sources
• Orchestrate integrations between AI tools and core business systems such as CRM, support platforms, marketing automation tools, product analytics, databases, and internal reporting systems
• Measure impact through dashboards, QA checks, usage metrics, time savings, accuracy, adoption, and stakeholder feedback
• Iteratively improve deployed workflows based on user behavior, qualitative feedback, and performance data
• Enable team members to use AI effectively in their daily work through training, documentation, templates, office hours, and hands-on coaching
• Identify and coach internal AI champions who can help scale adoption within their teams
• Create reusable playbooks, prompts, templates, and workflow patterns that make AI adoption repeatable across the company
• Work with Product and Engineering when AI workflows need deeper technical support, productization, or integration into customer-facing systems
• Stay current on emerging AI tools, agentic workflow platforms, and automation patterns, and translate that knowledge into practical business impact

Benefits

• Remote-First: Freedom to work from home across most of the U.S. with flexibility balanced with high-energy in-person offsites
• Competitive Compensation: Competitive salary that reflects your impact and expertise
• Paid Time Off: Flexible vacation policy and dedicated paid parental leave
• Your Health Matters: High-quality Medical, Dental, and Vision insurance plans for you and your family
• Peace of Mind (On Us): 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance
• Protection for Your Whole Crew: Access supplemental insurance for unexpected events and specialized coverage for pets
• Invest in Your Future: 401k Program to help you build for the long term