[Hiring] AI Operations & Automation Specialist @Storyblok

Role Description

Storyblok is scaling rapidly. As an AI Operations & Automation Specialist , you will own the optimisation of the Operations (finance and people teams) application stack and you will assume end‑to‑end ownership of the finance-specific tech stack. Your primary objective will be to optimise existing Operations processes and elevate them to best-in-class standards. By championing automation and process optimization with the help of AI and other leading tools, you will boost data quality and integrity as well as maximise output of the existing resources. Partnering with Operations as well as Sales, Product, Data, and Revenue Operations, you will guide system changes, shape development roadmaps, and safeguard data integrity company‑wide. Your blend of technical depth, AI affinity and finance expertise will keep our infrastructure running smoothly, unlock faster, cleaner insights for every team, and enable you to step in hands‑on wherever your skills add the most significant value.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Informatics, or a related field required; Master’s degree preferred.
• Professional accounting qualification (ACCA, CPA, CIMA) and/or NetSuite credentials (SuiteFoundation, Administrator) are a plus, but not a deal‑breaker.
• Minimum 6+ years in finance or HR/people operations, or workflow automation in operations/backoffice departments in fast-paced companies, ideally within a SaaS or technology‑driven environment.
• Claude Code proficiency is required, familiar with SuiteScript/workflow configuration or Javascript. SQL/Python would be a plus.
• Familiar with Google Sheets/Excel modelling and the ability to replace those.
• Familiarity with good coding practices, e.g. version control, structured error handling, workflow testing, release notes, and excellent command of Git.
• Solid understanding of APIs, webhooks, and JSON-based integrations.
• At least 3 of those years working with NetSuite OneWorld (or comparable ERP) in a multi‑entity, multi‑currency setup; hands‑on with at least one satellite tool (Sigma, Spiff, Yokoy, Deel, etc.).
• Familiarity with HRIS and ATS systems (BambooHR, Greenhouse, and similar).
• Good working knowledge of N8N, Zapier, Celigo, familiarity with Sigma or similar BI visualisation tools.
• Excellent and pragmatic decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal.
• Excellent English communication and written skills; other languages a plus.

Requirements

• Identifying, designing, and implementing automation opportunities using AI tools, machine learning, and robotic process automation (RPA) to streamline workflows.
• Proactively monitor the automation and AI landscape, produce structured assessments for new tools, and lead stakeholder alignment for the adoption or deprecation of tooling.
• Using AI for proactive, predictive maintenance and risk assessment to prevent operational failures, with main focus in Finance, Human Resources and Operations.
• Defining and monitoring key metrics (e.g., efficiency gains, reduction in manual effort) to measure the success of automated solutions.
• Support the optimisation of the financial close process; automate data extracts and variance analyses as well as other recurring processes.
• Ownership of finance tools such as NetSuite Oneworld, Sigma, Spiff, Yokoy, Deel, and others, and their integrations/APIs.
• Implement technical solutions that enhance our security posture, and support ISO 27001/SOC 2 or other audits.
• Schedule and monitor system exports, snapshots, and core‑IT backups; maintain retention policies to guarantee data completeness and recoverability.
• Troubleshoot finance‑system issues, maintain runbooks, and deliver regular training sessions to all Operations teams and other stakeholders on system usage and security best practices.
• Collaborate and coach the HRIS Manager who owns the HR systems/tech stack in identifying and implementing automation opportunities and AI usage to improve efficiencies.

Benefits

• Monthly remote work stipend (home internet costs, electricity).
• Home office equipment package right at the start (laptop, keyboard, monitor…).
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding.
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays.
• Personal development fund for courses, books, conferences, and material.
• VSOP (Virtual Stock Option Plan).
• The annual international team-building trip, quarterly and monthly online get-togethers.
• Flexible schedules as a fully remote company, with work-life balance at its core.
• An international team that loves to have fun at work and works hard together to accomplish shared goals.