[Hiring] AI Integration Specialist @Proofpoint

Role Description

We're seeking an experienced AI Integration Specialist to independently drive AI solution delivery within our customer office, driving innovation through the implementation and enablement of AI across Managed Services, Customer Success and Technical Account Management. This is a fully remote role that combines technical problem-solving with business acumen. Your primary focus will be leveraging and extending our AI platform (Amazon Quick) — configuring, building upon, troubleshooting, and integrating solutions that enhance customer experience and support the growth of our business. This role is ideal for someone who finds satisfaction in building on an existing platform’s capabilities through configuration and integration, partnering with the business to enable AI to have a measurable business impact, and who has the instinct to dig in and figure things out when they don't work as expected.

Key Responsibilities

• AI Solution Design & Development: Independently design and build complete AI solutions — agents, multi-step workflows, and integrations.
• Platform Configuration & Administration: Configure and manage AI platform environments including agent deployment, knowledge base architecture, data connector setup, access controls, and workspace organization.
• Data Orchestration & Integration: Connect, shape, and manage data pipelines between business systems (Salesforce, Totango, Jira, Redshift, Snowflake) and the AI platform.
• Technical Problem-Solving & Debugging: Independently diagnose and resolve complex issues across the AI solution stack.
• System Integration & Extensibility: Extend platform capabilities through available integration frameworks and develop custom connectivity solutions.
• Workflow & Automation Development: Design and build automated workflows and multi-step processes within AI platforms.
• Program Champion Enablement: Partner with program champions embedded in Proofpoint's Services teams.
• Documentation & Knowledge Sharing: Create and maintain feature documentation, SOPs, capability guides, and enablement materials.
• Business Consulting & Opportunity Identification: Proactively understand business workflows, pain points, and goals across Proofpoint's Services teams.
• AI Landscape Evaluation: Track developments across the broader AI landscape and evaluate how emerging tools impact the team's work.
• Performance Monitoring: Monitor AI solution performance, identify improvement opportunities, and iterate to ensure ongoing value delivery.

Qualifications

• 4-year college degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).
• 4–7 years of experience in a technical, business consulting, or AI integration role.

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities