[Hiring] AI Automation Workflow Specialist @Matter Health

Role Description

Matter Health is seeking a hands-on, mission-driven AI Automation Workflow Specialist to join our Information Technology team. This individual contributor role is responsible for building and deploying AI-assisted workflow automations that support our operations, clinical, care support, and field-based teams, helping them spend less time on repetitive tasks and more time on the patients and work that matter most.

This role is ideal for someone who learns new AI tools quickly, enjoys partnering with non-technical teams to solve real problems, and is excited about applying emerging AI capabilities in service of a genuine mission. This position reports to the Chief Technology Officer. This is a fully remote role with up to 10% travel for occasional in-person meetings or team offsites.

Key Responsibilities

• Partner with clinical, care support, operations, and field-based teams to understand day-to-day workflows, pain points, and opportunities for AI-driven automation.
• Gather requirements from stakeholders with varying levels of technical fluency and translate real operational problems into automation ideas that can be built and tested quickly.
• Collect structured and informal feedback from clinicians, care support agents, operations staff, and field-based teams to guide ongoing iteration of deployed automations.
• Submit identified opportunities into the team's intake process and collaborate with the AI Platform Engineer and requesting-team leadership to define priorities.
• Use approved AI tools, agent platforms, and automation software to configure, build, and deploy workflow automations and AI-assisted processes for operations, clinical, care support, and field-based teams.
• Write and refine prompts and configure workflow logic within existing platform tooling, templates, and standards to automate repetitive day-to-day tasks.
• Test and refine deployed automations with real users, iterating based on usage feedback and observed performance.
• Monitor day-to-day performance of deployed automations and escalate issues related to accuracy, reliability, or unexpected behavior to the AI Platform Engineer or Engineering team.
• Follow established platform standards, prompt and context templates, and controls when building and deploying automations, including those handling protected health information (PHI).
• Create documentation, training materials, and enablement content to support successful adoption of new AI-driven workflows.
• Maintain a library of deployed automations, prompts, and workflow configurations to support consistency, reuse, and knowledge sharing across the organization.
• Support change management and adoption efforts as new automations are rolled out across operational teams.
• Partner with the AI Platform Engineer and stakeholders to evaluate when a deployed automation is ready to expand, refine, or retire.

Qualifications

• Associate's or Bachelor's degree, or equivalent practical experience.
• 1-3 years of experience in business operations, process improvement, workflow automation, or a related operational role.
• Hands-on experience using AI tools, chatbots, or no-code/low-code automation platforms to build or configure workflows.
• Strong ability to gather requirements from business and clinical stakeholders with varying levels of technical fluency.
• Comfortable working within established technical standards, prompt and context templates, and controls without needing to design underlying platform architecture.
• Experience documenting workflows and automation configurations clearly for both technical and non-technical audiences.
• Basic understanding of responsible AI practices and safe handling of sensitive data, including protected health information (PHI).
• Excellent written and verbal communication skills, with the ability to explain new tools clearly to non-technical audiences.

Preferred

• Experience in the healthcare industry; familiarity with clinical operations, call center or care support workflows, or field-based care models is a plus.
• Experience with EMR systems, healthcare data, or clinical workflow tools.
• Familiarity with value-based care, Medicare, or Medicare Advantage environments.
• Experience supporting distributed, remote, or field-based teams.
• Background in change management, user training, or internal enablement.
• Comfort working in a fast-paced, high-growth organization where priorities evolve.

What Success Looks Like

• Meaningful hours saved for operational, clinical, and field-based teams through deployed automations.
• Strong adoption of deployed automations by their target teams and users.
• A growing library of automations successfully built, deployed, and actively maintained in production.
• Efficient intake-to-launch cycle time from approved automation request to deployment.
• Collaborative, trusted relationships with clinical and operational stakeholders across the organization.
• Clear and accessible documentation that enables teams to understand and build on deployed workflows.
• Active contribution to a growing culture of AI-native thinking across the organization.

Benefits

• Medical, dental, and vision coverage.
• Employer-funded HSA options.
• Employer-paid life and disability insurance.
• Voluntary illness, accident, and hospitalization coverage.
• Access to Matter Health's in-person and virtual care services.
• Competitive compensation.
• 401(k) with company match starting on Day 60.
• Financial wellness resources and support.
• Up to 4 weeks of PTO.
• 10 paid company holidays.
• 2 volunteer days annually for meaningful causes.

Equal Opportunity Employer

Matter Health is committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and foster an environment where every team member feels valued, respected, and supported.