[Hiring] AI Automation Specialist @The Global Talent Co.

Role Description

As an AI Automation Lead, you will own the internal AI automation roadmap across sales, operations, support, and people teams. This is not a narrow execution role — you will take responsibility for spotting where repetitive work is slowing the company down, designing automations that solve it, and shipping them end-to-end using LLM APIs and modern low/no-code platforms.

You'll work closely with team leads across the business to translate operational pain points into reliable, measurable automations. This role is ideal for a pragmatic builder with strong product instincts and a bias to ship — someone who picks the simplest tool that solves 80% of the problem and obsesses over the metrics that prove it worked.

Key Responsibilities

• Run quarterly automation discovery sessions with team leads and surface the highest-ROI opportunities
• Design, build, and ship 2–3 production AI automations per month using n8n, Make, Zapier, or similar
• Wire LLM APIs (OpenAI, Anthropic) into workflows with strong prompt design, structured outputs, and function calling
• Instrument every automation with metrics — runs, success rate, hours saved, cost saved
• Maintain the prompt and eval library so prompts stay versioned, tested, and continuously improving
• Document each automation clearly so it doesn't become tribal knowledge
• Train team leads to self-serve simple automations and escalate complex ones
• Partner with Security and IT on data handling, access, and compliance reviews

Qualifications

• 2–4 years building production automations or internal tools (RevOps, BizOps, automation engineer, or similar)
• Hands-on experience with at least one low-code automation platform: n8n, Make, Zapier, or Workato
• Comfortable integrating LLM APIs (OpenAI, Anthropic) into real workflows
• SQL fluency — can pull and transform data across tools without an analyst
• Light scripting in Python or JavaScript to glue things together when no-code hits a wall
• Pragmatic problem solver with strong product instincts and a bias to ship
• Clear communicator who can explain a multi-step LLM workflow to a non-technical stakeholder in under two minutes
• High ownership — defines the metric, instruments it, and reports on it

Nice to Have

• Experience building agentic workflows (LangGraph, CrewAI, or custom multi-step LLM with tool use)
• Vector database experience (Pinecone, Weaviate, pgvector) for retrieval-grounded automations
• Familiarity with HubSpot or Salesforce data models and a CS platform (Intercom, Zendesk)
• Has shipped automations in a SOC 2 / GDPR-aware environment

Benefits

• Competitive compensation
• Professional development opportunities
• Supportive remote work culture