[Hiring] AI & Automation Engineer @Minted

Role Description

We are seeking an innovative AI & Automation Engineer to design and implement AI-driven automations and internal copilots that optimize workflows across our organization. This role combines cutting-edge generative AI technologies with practical automation engineering to transform how our teams work.

You'll build intelligent assistants that serve HR, Finance, Operations, and other departments, while integrating LLM-based solutions into our corporate tools and infrastructure. The ideal candidate brings hands-on AI platform experience combined with a strong foundation in workflow automation and systems integration.

You will manage:

• AI Solution Development
  • Design, build, and maintain AI assistants and copilots for HR, Finance, Operations, and other business units.
  • Develop custom AI agents for task automation using APIs, middleware, and modern AI frameworks.
  • Implement prompt engineering strategies and agentic design patterns for optimal AI performance.
  • Integrate generative AI capabilities into service desk ticketing, employee onboarding, and knowledge base systems.
• Automation & Integration
  • Create end-to-end automated workflows that reduce manual tasks and improve efficiency.
  • Build and maintain integrations between AI platforms and corporate systems (Okta, HRIS, ticketing, collaboration tools).
  • Develop APIs and middleware solutions to enable seamless data flow between systems.
  • Design scalable automation architectures that can grow with organizational needs.
• Performance & Governance
  • Measure and report on automation ROI, adoption metrics, and user satisfaction.
  • Partner with IT Operations and Security teams to ensure compliant, secure AI deployments.
  • Establish best practices for AI governance, data privacy, and ethical AI use.
  • Continuously optimize existing automations based on usage patterns and feedback.
• Collaboration & Innovation
  • Work cross-functionally with department leaders to identify automation opportunities.
  • Document AI solutions, workflows, and technical specifications.
  • Stay current with emerging AI technologies and automation platforms.
  • Provide guidance and training to teams adopting AI-assisted workflows.

Qualifications

• 1-2 years of hands-on experience with AI platforms (OpenAI, Anthropic, Google AI, Azure OpenAI, or similar).
• 3-5 years of experience in workflow automation, process automation, or data engineering.
• Proven track record of building and deploying production automation solutions.
• Practical experience with large language models, prompt engineering, RAG (Retrieval-Augmented Generation), and agentic AI patterns.
• Proficiency in Python, JavaScript, or TypeScript for automation and integration development.
• Hands-on experience with workflow automation tools such as Okta Workflows, Zapier, Make.com, n8n, or similar platforms.
• Strong understanding of RESTful APIs, webhooks, and API integration patterns.
• Experience with Postman, version control (Git), and modern development workflows.
• Experience with enterprise AI platforms (Microsoft Copilot Studio, Salesforce Einstein, ServiceNow AI).
• Familiarity with vector databases and semantic search technologies.
• Knowledge of identity and access management systems (Okta, Azure AD).
• Experience with cloud platforms (AWS, Azure, GCP) and serverless architectures.
• Understanding of IT security and compliance frameworks.
• Background in DevOps practices and CI/CD pipelines.
• Experience with data visualization and reporting tools.

Requirements

• This role is eligible for stock options.

Benefits

• Medical, Dental, and Vision Benefits.
• Employer-Funded Health Savings Account.
• 10 Paid Holidays.
• Paid Time Off and Sick Leave.
• Paid Parental Leave.
• Monthly Gym/Wellness Reimbursement.
• 401(k) retirement savings plan.
• Employer-Funded Commuter Benefits.
• Employee Discount.
• Friends and Family Discount.