[Hiring] AI Architect / Technical Lead @Perficient

Role Description

We currently have a career opportunity for an AI Architect to join our team located in the United States. This role is remote with 25-30% travel.

The Technical Architect / Lead Technical Consultant will lead the architecture, design, and hands-on implementation of a next-generation cloud-native intelligent call routing platform built on AWS. The solution will leverage communications services, AI-powered decisioning, and Conversational AI capabilities to intelligently connect customers with the most appropriate agents based on skills, business priorities, customer attributes, and real-time operational conditions. The ideal candidate combines deep architecture expertise with strong hands-on development skills and the ability to engage directly with clients, business stakeholders, and engineering teams.

Responsibilities

• Lead architecture, design and implementation of cloud-native intelligent routing solutions.
• Define API, integration and event-driven architecture patterns.
• Provide hands-on development using Node.js, Python, React and microservices technologies.
• Architect and implement AWS solutions utilizing Lambda, API Gateway, ECS/EKS, EventBridge, Step Functions, DynamoDB, SQS/SNS, RDS, CloudWatch and IAM.
• Design Conversational AI and intelligent routing solutions leveraging TaskRouter, Voice APIs and programmable communications platforms.
• Conduct architecture reviews, mentor engineering teams and build proofs of concept.
• Serve as a trusted advisor to stakeholders and lead technical workshops.

Qualifications

• 10+ years of software engineering, architecture and enterprise application development experience.
• 5+ years designing and implementing AWS solutions; strong hands-on expertise with Node.js, Python, React and API development.
• Proven experience with TaskRouter, Voice APIs, Studio and programmable contact center platforms.
• Experience implementing AI/ML, Conversational AI or Generative AI solutions.
• Deep understanding of cloud-native, microservices, serverless, API-led and event-driven architectures.
• Strong stakeholder management, communication and technical leadership skills.
• Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
• Experience working with a globally distributed team and managing off-shore teams.
• Bachelor’s degree in Computer Science or related field.
• Must be open to travel.

Preferred Skills and Education

• Master’s degree in computer science or related field.

Benefits

• The salary range for this position is $133,600 to $173,600.
• Compensation decisions are dependent on the unique facts and circumstances regarding each candidate.
• Information regarding the benefits available for this position are in our benefits overview.